Warranty Hub Regional Manager - Birmingham, AL
Musco Lighting
Manage regional warranty hub operations, staff, schedules, and customer service.
2 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Birmingham, AL
Field
Company Size
1,700 Employees
Service Specialisms
Sports lighting design
Transportation & infrastructure lighting
Temporary/mobile lighting
Replacement parts & maintenance services
Custom programming/Show‑Light entertainment systems
Automated sports broadcasting solutions
Modular sports venue systems
Sector Specialisms
Sports Lighting
Transportation
Infrastructure
Stadiums
Arenas
Fields
Sports Complexes
Ports
Role
What you would be doing
product knowledge
process development
service operations
team management
schedule coordination
cost management
- Develop a working knowledge of standard Musco products and ability to forecast length of time to make repairs or project work.
- Assist in development of hub processes with the support from Musco’s Corporate Services Team. Operational and budget responsibilities of the regional warranty hub to ensure company goals are met in quality and quantity of warranty claims, completion timeframes, product inventory and overall operations
- Oversee the daily service operations within the assigned geography, people leadership, coaching, expense management, inventory control, safety and appearance.
- Direct management of the regional technician team (3 – 6 direct reports). Team development, salary recommendations, approving PTO and maintaining consistent communication with technicians regarding daily work duties, schedules and performance to ensure key indicators and goals are achieved
- Coordinate, communicate, and confirm schedules for warranty requests including project details, technician schedules, customer schedules, vendor management, and rental of necessary equipment to complete projects in a timely manner providing high levels of customer service
- Responsible for the management, operations of a services hub executing on service orders that take place within a defined geography, roughly a 200-mile radius of the hub’s office location.
- Travel to Musco Corporate office for departmental meetings and training as needed.
- Travel to a job site is anticipated to occur monthly and as needed to work with each direct report and at times cover their technician duties due to PTO, and gain knowledge into their team members’ everyday roles and responsibilities
- Make solid financial decisions related to project costs (rental equipment, tech purchases, logistics decisions), as well as working with vendors to set up pricing standards
What you bring
word
excel
mechanical
problem solving
leadership
business degree
- Computer skills in Word, Excel, and internal computer systems
- Strong small meeting group skills
- Mechanical aptitude or knowledge
- Excellent verbal, written, and telephone communication skills
- Strong personal initiative and ability to work with little supervision
- Work well in a fast-paced, ever-changing environment
- Excellent technical and problem-solving abilities
- Strong organizational skills
- Ability to coordinate schedules and perform managerial duties
- 5-7 years of leadership/supervisory experience is preferred
- Work knowledge and experience in a customer services business
- Post-high school education (trade school, associates, or bachelor’s degree) in business or customer service-related field or equivalent experience preferred
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- A can-do, innovative spirit.
- Collaborative, supportive, and caring team-first culture.
- Fun and meaningful work on world-class projects.
- Flexible schedules and four-day workweeks for work-life balance.
- Growth opportunities through on-the-job experiences and internal mobility.
- Strong community focus with encouraged volunteerism and local partnerships.
80% energy reduction
Energy Efficiency with LED Systems
TLC for LED® retrofit systems reduce energy consumption by up to 80% compared to HID lighting.
60% energy cut
Energy Savings at St. Vrain Field
The retrofit at St. Vrain Valley Field reduced energy use by 60%, earning a $30,000 rebate.
4,539 metric tons CO₂ reduction
CO₂ Emissions Reduction at Ford Field
The LED system at Ford Field reduces CO₂ emissions by 4,539 metric tons over a decade.
82% energy reduction
Energy Savings at Superdome
LED systems at Superdome cut energy use by 82% compared to prior lighting.
3.8/5 Rating
Glassdoor D&I Score
Based on 61 employee reviews, reflecting comparable performance to the manufacturing sector average in inclusion and diversity practices.
- No formal DEI strategy or gender-specific targets publicly stated
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