Branch Operation Manager

Description

• Develop and provide guidance on resolving program challenges within the office operations
• Develop tools and mechanisms for monitoring project progress, intervention and problem solving within project team and line managers
• Facilitate communication across the company with a solution-oriented focus and presents strategies and plans to Sr. and Executive management
• Develop reportable key performance indicators with Project Managers and support staff.
• Participates in corporate development of methods, techniques and evaluation criteria for projects, programs and people
• Participate in all major departmental customer related decisions for CERM.
• Prepares regular status reports and presentations
• Facilitates meetings, produces minutes and follow up action items
• TEAMWORK: Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.
• Assist in the development of the office utilization of best practices in civil engineering design, program management CEI for effective and efficient delivery of product to the customer. Requires a strong passion for leading quality delivery of service and customer satisfaction in an organization.
• CUSTOMER FOCUS: Builds customer confidence by handling questions, complaints, and service problems politely and efficiently, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal & external customers in a timely fashion, understands company products and services, maintains pleasant and professional image.
• Manage the development and execution of project development plans and timelines
• Assist in the Review of operational activities, costs, operations and forecast data to determine department progress toward goals and objectives.
• Collect data and prepare information to meet the requirements of customer visits associated with non-business development related issues such as audits, delivery status, reviews, assessments, rate readiness reviews and other supporting information
• Assist in the establishment the strategic direction and ensure program management standardization and practices are aligned with capacity and performance demands placed on CERM.
• Implement department communication policies and practices to disseminate program requirements, monitor schedules and surface issues to ensure satisfactory completion of contract requirements within schedule and budget constraints
• Assist and lead the implementation and management of day-to-day project management procedures; project controls; specific communication tools that enhance information exchange; department metrics reporting; project management files/databases
• PLANNING: Develops realistic plans, sets goals, aligns plans with company goals, plans for and manages resources, creates contingency plans, coordinates/cooperates with others.
• Creates, manages, and tracks project timeline and other appropriate metrics
• Creates, edits and presents project updates on scope, cost and schedule, as needed
• Confers with senior staff members to review targets and discuss required changes in goals or objectives resulting from current status and conditions
• Manage a project team to ensure development and execution of project plans, alignment of project goals with stated corporate strategy and objectives
• INTEGRITY/ETHICS: Handle business development, client relations and interactions with clients and potential client in a disciplined manner in strict compliance with CERM's Business Code of Conduct. Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.
• Assist with establishing realistic customer satisfaction goals and supporting tactics in company business plans
• Identify program/contract risks and manage appropriately, Escalating as appropriate for visibility to the CERM management team.

Requirements

• Proficient skill using MS Office Suite i.e., Word, Excel, PowerPoint
• Proven profit and loss experience
• ALDOT, GDOT, FDOT experience preferred
• Demonstrated people management skills
• ADAPTABILITY/FLEXIBILITY: Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.
• Master’s Degree in Business Management, Engineering, or related field
• PE in Alabama, Georgia, Florida required
• Demonstrated client development and management experience
• Strong influence and intrapersonal skills
• COMMUNICATION: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
• 10 years of program and project management or operations management experience
• Demonstrated ability to implement project and quality controls in fast-paced environment
• CREATIVITY/INNOVATION: Generates new ideas, challenges the status quo, takes risks, supports change, encourages innovation, solves problems creatively.
• Knowledge of team dynamics, structure, roles and responsibilities
• Advanced degree in engineering, project management, business, scientific or related discipline preferred
• PLS in Alabama, Georgia, Florida a plus
• INITIATIVE: Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.
• RLS in Alabama, Georgia, Florida a plus
• Infrastructure project experience required
• Certified in Project Management or Program Management is preferred, but not required
• Excellent meeting management skills
• PROJECT DELIVERY: Ability to manage, review and facilitate the delivery of company projects that exceed client expectations and meet the schedules, costs and performance on projects that generate repurchase loyalty from clients and improve our brand and marketability to new clients.
• 15 Yrs. A-E-C Industry Specific experience at a managerial or high level
• Bachelor’s Degree in Business, Engineering, Construction Management, or related field
• Commercial experience
• JOB KNOWLEDGE: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.
• PROBLEM SOLVING/ANALYSIS: Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts.
• Willingness to travel extensively to various project sites - Primarily Florida, Alabama & Georgia

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance