Ensure both the company and clients adhere to contract terms.
Obtain, evaluate, and select quotes from vendors and partners to meet client needs.
Participate in the On-Call Operations Manager rotation for after-hours incidents.
Coordinate and manage client equipment acquisition and scheduled maintenance.
Identify and promote opportunities to improve our processes and service delivery.
Drive contract renewal and project sales activities within assigned accounts to meet service renewal and expansion targets, to include cultivating leads and generating and presenting proposals.
Keep our leadership team informed of project status, including new risks and needs.
Plan and organize daily activities related to operations and customer service.
Manage 8 to 12 client accounts with the support of a dedicated cross functional team.
Communicate and escalate issues as needed with the senior leadership team.
Keep clients informed, manage their expectations, and drive delivery of their dependencies.
Meet with internal subject matter experts and resource managers to plan and staff projects.
Act as Incident Manager for issues affecting clients during regular business hours.
Schedule client maintenance periods and downtime with the client and designDATA.
Act as the client's authorized representative as needed for other technology vendors.
Act as the point of contact for client concerns and escalate issues appropriately.
Motivate clients to adopt designDATA infrastructure and IT offerings.
Tailors' communication appropriately within the team, the company, and clients.
Analyze clients' environments and needs regularly to identify new sales opportunities.
Manage project pipeline and assigned quota.
Meet with clients regularly to ensure satisfaction with our services.
Establish and maintain key relationships with our clients.
Requirements
microsoft
pmp
comptia
itil
3+ years
problem solving
Strong and diverse technical skills with a willingness to be hands on as needed.
IT management and/or supervisory experience desired but not required.
Client Documentation to enhance optimal service efficiency.
Thrives on working well with clients and provides exceptional service.
Willingness to go “above and beyond” to exceed customer expectations.
Excellent documentation management skills.
High level of proficiency with Microsoft software, and a desire to learn about cloud and computer networks.
Certifications (desired but not required): Microsoft, PMP, ISC2, and CompTIA, ITIL certifications.
3+ years of progressive IT experience.
Proven ability to communicate with both end users and executives.
Bachelor's degree preferably in information technology management or related field.
Works well under stress, pressure, and deadlines.
Proven track record managing a diverse technology group in a fast-paced and customer- focused team environment.
Outstanding ability to work both independently and within a team environment.
Effective client-facing interpersonal skills; comfortable and effective at acting as a liaison between multiple technology groups.
Client Meeting adherence and Improvements.
Exceptional analytical and problem-solving skills.
CBR process adherence and Improvements.
Outstanding communications and customer relations skills.
WORKING ENVIRONMENT:** The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities and abilities. Travel will be required to participate in events or meet with clients and are typically day trips in nature.
Benefits
Client Retention and Contract Renewals to maintain MRR.
Client Health Management.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded with a vision to provide exceptional construction and engineering services, Doyon, Limited has become a leader in its industry.
The company operates in a wide range of sectors, from energy and oil & gas to government infrastructure projects.
Known for its extensive capabilities in large-scale construction and project management, Doyon has earned a reputation for reliability and quality.
Doyon specializes in both public and private sector projects, demonstrating versatility and a commitment to meeting diverse client needs.
Over the years, Doyon has expanded its expertise into energy, infrastructure, and utilities, becoming a key player in these critical areas.
Their work spans across North America, with a particular focus on Alaska, where they have contributed to numerous large-scale projects.
Doyon’s dedication to innovation and safety ensures that each project is completed to the highest standards of excellence.
Culture + Values
Financial responsibility
Social and cultural responsibility
Pride and respect in Native ownership
Commitment to long-term sustainability
Honesty and integrity
Commitment to excellence
Respect for employees
Commitment to employee safety and sound environmental practices
Environment + Sustainability
$5M Invested
Sustainability Infrastructure
A $5 million investment over five years in sustainability infrastructure.
1M Acres
Voluntary Forest Offsets
Manages over 1 million acres for voluntary forest offset projects.
307K Acres
Forest Stewardship
Manages 307,000 acres through a ten-year Forest Stewardship plan.
30K Trees
Reforestation Effort
Plants over 30,000 white spruce seedlings post-wildfire.
Commitment to sustainability formalized as a core value since 2018.
Focus on reducing carbon footprint, solid waste, and energy usage; building carbon offsets.
Carbon forestry projects include Tsogh (2020) and Ts’ebaa, managed over 40-year spans.
Replaced water fountains with water bottle stations in Doyon Plaza.
Reduced printed shareholder newsletters from six to four per year.
LEED Gold certification for Kantishna Roadhouse.
Inclusion & Diversity
No DEI strategy, gender goals or statistics publicly stated