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Dispatch Team Lead
Elmer'S Air Conditioning And Plumbing
Lead dispatch team, schedule techs, ensure efficiency, profit & customer satisfaction.
3d ago
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Houston, TX
Field
Company Size
39 Employees
Service Specialisms
Heating and Air Conditioning
Plumbing
Air Conditioning Contractors
Duct Cleaning
Air Conditioning Repair
Residential Air Conditioning Contractors
Heating Maintenance
Electrical Repairs
Sector Specialisms
Residential
Commercial
HVAC
Plumbing
Water Resources
Role
What you would be doing
dispatch scheduling
follow-up
parts verification
job summaries
staff training
performance reviews
- Follow up on parts as required, never to leave a customer down.
- Maintaining accurate job summaries as technicians' complete calls.
- Directly responsible for the teams in the respective area.
- Maintain excellent customer service and help with answering inbound calls when needed.
- Following up with customers to ensure satisfaction.
- Verifying parts usage as technicians complete calls.
- Maintaining responsibility for dispatching the company's technicians in a manner that maximizes efficiency, profitability and ensures customer satisfaction.
- Scheduling and dispatching correct technicians to customers' homes or businesses.
- Responsibilities include interviewing, hiring, and training employees; planning, assisting, and directing work; appraising
- Identifying and scheduling follow-ups as needed.
- Checking & replying to emails urgently.
- Meets with appropriate staff on a timely basis for performance evaluations and communication of Company goals.
- Provides ongoing training to applicable staff to develop and encourage their technical and operational performance.
- Returning customer & technician calls as needed.
- Verifying work done, work suggested, invoicing and options sheets are properly completed.
- Outbound calling as needed to ensure technicians have full schedules every day.
- Procedure and Process - Champion the belief and
What you bring
hvac
leadership
management
planning
self-starter
high school
- Must be a self-starter with excellent interpersonal and
- Ability to time manage, set timeline goals and
- Must be efficient with strong attention to detail
- High School Diploma/GED or equivalent experience
- (Desired) Supervisory experience
- Ability to work independently and exercise sound
- Management - Ability to organize and manage
- Leadership - Demonstrated ability to lead others and
- Planning - Ability to think ahead and plan over 1 to 3
- (Desired) HVAC industry-specific experience.
- Problem analysis and problem resolution at both
- Must have strong skills in organization and planning
- Proficiency with computers
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- candidates must pass a background check and drug screening test.
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Company
Overview
2004
Year Founded
The company was established in 2004 as a family‑owned HVAC and plumbing service in San Antonio.
$7.8 million
Annual Revenue
The company operates with estimated annual revenue of $7.8 million, reflecting its growth and success in the HVAC and plumbing industries.
- Over the years it expanded across Texas, now covering San Antonio, DFW and Houston with its signature hot‑pink trucks.
- Typical projects range from emergency AC repairs and full HVAC system installs to plumbing maintenance and drain cleaning.
- Specialists in heating, cooling, heat pumps, furnaces, water heaters, slab‑leak detection and sewer line services.
- Each new HVAC installation includes duct cleaning, static‑air testing and a money‑back tune‑up guarantee.
- Standout fact: their pink trucks honor the owner’s late mother and serve as a visual pledge to integrity and community support.
- We show up on time! We do what we said we would! We do it right!
- We appreciate the value of your time!
- Our team undergoes weekly training to improve skills and elevate customer service.
- We treat customers like family – every customer deserves the same care and respect we give our own employees.
- Transparency – educate customers on what needs to be done and why.
- Integrity – commitment to honesty and doing the right thing.
- Discipline – strong work ethic and professionalism.
- No data publicly available on DEI strategy, goals, or gender-related statistics.
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