Senior Manager, Customer Enablement

Description

• Keep current on applicable technology and industry trends.
• Manage relationships with application vendors and service providers to optimize features and functions and ensure contractual obligations and service level agreements are being met. Conduct contract reviews to evaluate terms and conditions and pricing negotiations.
• Oversee the planning, execution, and delivery of business application initiatives, ensuring they are resourced appropriately and are completed on time and within budget.
• Oversee business processes & documentation for compliance with relevant regulations and standards.
• Define target customer segments, identifying key touchpoints, and creating communication channels to foster engagement.
• Identify applications of functional knowledge and existing methodologies to complex problems.
• Collaborate with Cybersecurity group to ensure enterprise applications adhere to the organization’s data integrity, data access and security protocols.
• Develop, execute and manage an applications roadmap that aligns with the organization's business goals and objectives.
• Lead team of Enterprise Application Training and Support Analysts to implement changes and resolve problems within existing and new business technologies.
• Support senior management with the development and management of the annual operating budgets as it pertains to hiring plans, application support and license renewals.
• Manage a portfolio of applications used by the business
• Ensure alignment of technical implementations to the strategic technology plan.
• Encourage and promote a culture of governance, compliance and continuous improvement within the Enterprise Applications team.
• Work with sales, marketing, product, and other teams to ensure a consistent and positive customer experience
• Promote awareness around and adoption of tools, technologies, and best practices.
• Manage an application team, assign tasks, monitor workload, develop hiring forecasts and ensure the team's goals and objectives are aligned with the organization's business goals and objectives.
• Engage with multiple departments (in the field), training, Business training, gathering needs assessments and soliciting feedback on application-specific matters.

Requirements

• Excellent project management skills, with a track record of successful project delivery.
• Excellent English listening, speaking, and writing skills allowing successful communication with team members and management.
• Effective and creative problem solving and analytical skills.
• Twelve or more years of experience in customer engagement and business applications management, with at least 3 years in a leadership role.
• Ability to align technology plans in support of strategic business objectives.
• Proven experience with vendor management including vendor selection process management, contract and pricing negotiations and renewals.
• Strong understanding of business processes and how they are supported by technology.
• Strong interpersonal and communication skills, with the ability to work effectively in a team environment and adapt to changing priorities.
• Experience with Oracle, and other Construction specific applications like P6, Procore, Bluebeam, Autodesk.
• Experience effectively and efficiently using of resources; experience orchestrating multiple activities at once to accomplish goals.
• Strong leadership skills; with a proven track record of developing and managing multidisciplinary teams within a fast-paced, growth environment.
• Experience with developing and managing budgets for enterprise applications and support resources, ensuring cost effectiveness and ROI.
• Construction experience strongly encouraged.
• Ability to work independently and motivated to seek opportunities for mastering unfamiliar tasks.
• Up to 10%
• Occasional lifting of up to 30 lbs.
• General work environment – sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning

Benefits

• Term Life, AD&D Insurance, and Voluntary Life Insurance
• ESOP – Employee Stock Ownership
• We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions.
• 401 K
• 17 PTO days per year plus 10 paid holidays
• Annual bonus program based upon performance, profitability, and achievement
• Disability Income Protection Insurance
• Charitable Giving Match with our Rosendin Foundation
• Pre-tax Flexible Spending Plans (Health and Dependent Care)
• Medical, Dental, Vision Insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance