Residential Service Manager

Description

• Assist the Community Manager in ensuring the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
• Implement all marketing efforts and outreach, developing campaigns and assisting with design to generate traffic
• Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios, and achieve budgeted occupancy.
• Effectively show, lease, and move in prospective residents
• While performing the duties of this job, the employee is regularly required to remain in a stationary position, often standing or sitting for prolonged periods, communicate with others to exchange information and repeat motions that may include wrists, hands, and/or fingers.
• The employee is occasionally required to move self into different positions to accomplish tasks in various environments including tight and confined spaces, work in an overhead position and reach, adjust or move objects of up to 25 lbs. in all directions, lift and place objects up to 25 lbs, operate machinery or power tools, identify and inspect objects, be able to work overtime, weekends, night hours (emergencies), work in extremely low or high temperatures, work in outdoor environments such as precipitation and wind, work in small and/or enclosed spaces, be exposed to hazardous chemicals.
• Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours)
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction
• Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, contractors, dealing with inadequate service, etc.)
• Ensure staff compliance and consistency with Company policies and procedures
• Monitor leasing/renewal progress, focusing on areas needing additional support
• Assist in developing the annual marketing plan and marketing budget
• Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff
• Ensure staff leasing techniques are effective in obtaining closure, follow-up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date.
• Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
• Audit all lease files to ensure adherence to policies and procedures
• Promote harmony and quality job performance of staff through support and effective leadership
• Assist with supervision of all business functions related to operations
• Assist the Community Manager in the use of consistent techniques & company directives to screen, hire, train, coach, and develop on-site staff.
• Supervise the planning, preparation, and implementation of all leasing and renewal events as approved by the Community Manager
• Maintain thorough product knowledge of the property and competition as well as market conditions; complete weekly market survey report
• The employee is frequently required to ascend/descend ladders, stairs, scaffolding, ramps, step stools, and the like, move about to accomplish tasks or move from one worksite to another, operate motor vehicles and/or golf carts, assess the accuracy, neatness, and thoroughness of the work assigned, traverse flat and non-flat terrain.

Requirements

• Ability to understand and perform all on-site software functions; basic computer skills required.
• Regular/daily onsite attendance is required
• High School Diploma or Equivalent; Bachelor’s degree preferred or one year’s experience in the housing industry;
• Must have basic knowledge of Fair Housing Laws and OSHA requirements.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance