ELECTRIC POWER GENERATION (EPG) SERVICE SUPERVISOR
Carter Machinery
customer experience
confidentiality
- Promote a positive customer experience.
- Must ensure procedures are followed to secure a high level of confidentiality.
heavy equipment
mechanical aptitude
microsoft office
caterpillar
5 years
college degree
Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a EPG Service Supervisor in Elkridge, Maryland. The EPG Service Supervisor job is responsible for serving as a team leader, ensuring the successful operation of the department and meeting customers’ needs at the highest level. The individual in this role will organize, communicate, and delegate responsibilities while setting priorities, coaching Service Advisors and providing technical expertise. Seeking candidates with a minimum five years’ of service related experience in heavy construction equipment industry. Previous supervisory experience a plus. College degree preferred.
Physical requirements must be met for the EPG Service Supervisor job, including the ability sit or stand for prolonged periods of time. Able to lift, carry and maneuver items up to 20 pounds in weight. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned.
- Frequent travel may be required – overnight or out town via car or airplane.
- Thorough knowledge of repair and servicing heavy equipment and components.
- Requires ability to evaluate facts and maintain good judgment when making decisions.
- Strong mechanical aptitude.
- Must be able to maintain a high level of customer satisfaction by identifying and resolving problems promptly.
- Must be proficient in the use of Microsoft Office products, and able to master other company authorized computer systems as required.
- Must be able to work in a fast-paced environment with demonstrated ability to coordinate multiple competing tasks and demands. Requires strong organizational skills.
- Strong written and verbal communication skills.
- Working knowledge of Caterpillar requirements for machine maintenance.
- Strong decision making capabilities.
Compensation Range: $75,000 - $90,000 a year
Actual base salary may vary based upon, but not limited to, relevant experience, skills, candidate qualifications, education, geographic location, and other relevant business factors. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance e.g. discretionary incentive programs or non-discretionary incentive plans including overtime.
- Health, dental and vision insurance.
- Paid time off.
- Tuition reimbursement.
- Discounts: cellular phone service, computers, tooling, cars and trucks.
- Life and disability insurance.
- 401(k), $0.75 to $1.25 match up to 6%.
- Employee referral bonus program.
Since 1952
Year Established
Providing reliable and efficient heavy equipment solutions.
- A leading dealer for Caterpillar machinery, offering sales, rental, service, and parts.
- Known for strong customer support in various major infrastructure projects.
- Services extend across energy, utilities, transportation, and industrial operations.
- Operates from multiple locations across the U.S., providing a robust network of service and support.
- State-of-the-art technology integration with an extensive machinery fleet.
- Played a key role in several high-profile projects, demonstrating expertise in heavy civil and infrastructure development.
- Integrity – Our moral character guides our actions.
- Commitment – We do what we say we will do.
- Excellence – We believe in the unlimited ability to improve.
- Teamwork – We harness our combined strengths as individuals.
Trees Saved
3,655 Trees
Saved by using 100% recycled cardboard shipping boxes from October 2019 to August 2024.
CO₂ Emissions Reduced
215 Tons Prevented
Prevented CO₂ emissions through the use of 100% recycled cardboard shipping boxes from October 2019 to August 2024.
Scope 1 & 2 Emissions Reduced
26% Reduction
Achieved a 26% reduction in Scope 1 and Scope 2 greenhouse gas emissions since 2019 through energy-efficient measures and renewable energy credits.
Supplier Engagement
77% of Vendors
77% of purchased-goods vendors by spend have set science-based targets to reduce emissions by 2027.
- Designs and operates facilities to minimize environmental impact, yield life-cycle economic benefits, and pursue LEED® certification.
- Conserves energy, minimizes greenhouse gas emissions, reduces pollution and harmful materials, and enhances indoor environments for health and productivity.
- Targets Net Zero in direct operations by 2040.
- Diverts 67% of operational waste from landfill; pursuing 80% landfill diversion by 2025.
- Increased recycled-content plastic packaging by 31% since 2022; aiming for a 50% reduction of virgin plastic packaging by 2030.
- Reduced styles requiring additional water wash by 62% since 2019 via water usage reduction strategy.
Mar 3-9
Celebration Dates
Celebrates Women in Construction Week, recognizing female employees in various roles with thank-you cards and Amazon gift cards.
- Committed to building a workforce that includes DEI initiatives in recruitment, hiring, compensation, benefits, training, promotions, transfers, and terminations.
- Fosters a culture encouraging success by hiring, developing, and retaining diverse employees who share Carter’s values.
- Ensures differences are valued and everyone has equal opportunity to succeed in a safe environment where employees feel they can bring their authentic selves.
- No public gender diversity statistics (e.g., percentage of women) found.
