Onboard Customer Service Assistant- 35 hours- Glasgow-INTERNAL STAFF ONLY

West Coast Partnership Development

Shadow operator designing, developing and mobilising high‑speed and conventional rail services.

Assist passengers onboard with food, drink sales and customer service

15 days ago ago

Entry-level

Internship

Glasgow, Scotland, United Kingdom

Onsite

Company Size

64 Employees

Service Specialisms

Project Management

Consulting

Engineering

Property Development

Design

Technical Services

Sector Specialisms

Rail Transport

High-Speed Rail Services

Public Transport Operations

Infrastructure Development

Passenger Services

Transport Planning

Service Integration

Workforce Training and Development

Role

Description

Requirements

customer service

problem solving

communication

teamwork

detail oriented

The ability to always provide excellent customer service.
Good attention to detail ability to solve problems and think on your feet.
Strong communication skills
The ability to work in a team

Benefits

10 free journeys on other First Group Train Operators
Free travel on Avanti West Coast for you/spouse/partner/dependents
Final salary pension
30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
Privilege Travel card (75% off other train operators fares for leisure travel)

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$15M Revenue

Annual Financial Performance

Generated an annual revenue of $15 million as of March 2025.

2029 Integration

HS2 Readiness

Planning for HS2 integration to begin from 2029.

OBE Award

Industry Recognition

Leadership earned the OBE award for contributions to the rail industry.

Operates as the shadow operator alongside Avanti West Coast on the West Coast Main Line.
Designs, develops, and mobilizes high-speed rail service operations and associated conventional network.
Works directly with HS2 Ltd and the UK Department for Transport on rail infrastructure projects.
Head office situated at 338 Euston Road, London – central to its rail network focus.

Culture + Values

No explicit official culture or values listed on public site or LinkedIn.

Environment + Sustainability

2050 Target

Net Zero Ambition

The company aims to achieve net zero across its entire supply chain, including Scope 3 emissions.

Committed to measuring and reducing carbon emissions across Scope 1, 2 and 3.
Partnered with Arete Zero Carbon since 2023 to develop carbon reduction plan.
Established a monthly sustainability committee to track progress.
Working on building a carbon baseline and implementing waste, air quality, noise & vibration management plans.

Inclusion & Diversity

No detailed DEI strategy or gender-related statistics found publicly
LinkedIn description states value in workforce diversity but no measurable targets or outcomes provided

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