ISP Telecommunications Customer Premise Technician - Level IV - Chicago, Illinois

Description

• Conduct testing and document performance characteristics of hardware and software; determine efficiency, reliability, and compatibility with existing system.
• Perform in-process and final quality audits to ensure all items meet or exceed industry and/or customer standards. Interact with all members of the organization including Installation, Engineering, Project Management
• Responsible for the accuracy of all documentation as required.
• Install Cable trays and/or racking from drawings and Engineering documents.
• Install Telecommunications equipment cabinets and frames, data servers, switches, routers, repeaters, bridges, gateways, multiplexers, transceivers, firewalls as required.
• Perform quality validation on in-process and completed work.
• Physically place, remove, or modify working and non-working equipment.
• Perform test and turn-up as well as other integration activities.
• Identify, label, measure, terminate and physically route the cables that supply AC and/or DC power or transmit data in various technical spaces.
• Resolve equipment and technical issues as they arise.
• Comply with system update requirements of all company/customer installation documents.

Requirements

• Must have mastered installation skills and testing per Telco Standards and be able to perform all the duties of the Level IV requirements with a high degree of competence and accuracy.
• Must have proficient laptop computer skills and experience with applications.
• Read, understand, and apply job/equipment specifications, installation documents, schematics, and test records. Demonstrated proficiency in generating MOP’s, High-risk activity reports, work schedules, test records, and project completion reports.
• High school diploma with two years technical school or a combination of training and experience related to telecommunications field installations.
• Ability to fully understand all company/customer policies and procedures and safety requirements.
• Deep understanding of fiber installation standards and procedures.
• MS Office (Outlook, Word, Excel, Teams) skills.
• Ability to resolve any project related issues utilizing defined processes.
• Travel required in your home region utilizing a company vehicle. Must be able to work a variety of shifts and travel with overnight stays, if required. Expenses are 100% paid by the employer.
• Mastered comprehensive equipment installation skills on a wide variety of fiber system installations and performed system testing and integration.
• Elevated level of understanding of all company policies and practices, safety procedures, paperwork, and administrative requirements. Will review subordinate's time and expense documentation for accuracy and completeness.
• Ability to apply common sense understanding to conduct instructions furnished in written, oral, or diagram form. Ability to deal with problems involving variables in standardized situations.
• Knowledge and experience with transport equipment including Ciena, Fujitsu, Cisco, Nortel, Nokia, DELL, Juniper, etc.
• Ability to read and follow Method of Procedures, order specifications, floor plans, equipment, and wiring documentation.
• Excellent verbal and written communication skills.
• Must be able to vertically lift 50lbs. Required to stand, walk, climb ladders, and crawl in tight spaces.
• Must have a valid driver’s license and be able to pass all pre-employment background checks and must be insurable.
• Minimum 5+years’ installation experience or combination of experience and training as determined by company management. Prior leadership experiences required. Verizon Installation experience a plus!
• Ability to interface with customers, vendors, and other company employees in the completion of, testing of, and turning up of equipment. Turn up and Integration system testing skills required.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance