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Assistant General Manager - Inland Center
Macerich
Real estate investment trust focused on owning and operating high-quality shopping centers.
Comprehensive leadership and operational oversight of a retail property, ensuring alignment with company standards and strategic goals.
23d ago
Expert & Leadership (13+ years)
Full Time
San Bernardino, CA
Onsite
Company Size
1,200 Employees
Service Specialisms
Property Development
Real Estate Investment
Retail Management
Leasing
Design
Sector Specialisms
Retail
Residential
Self-storage
Medical
Office
Entertainment
Grocery
Role
What you would be doing
compliance assurance
safety planning
energy efficiency
tenant relations
lease management
financial oversight
Build relationships with local authorities and organizations, and provide customer service training
Ensure compliance with mall rules and analyze incidents to improve safety and reduce risk
Coordinate efforts for ancillary leases and facilitate communication with Legal
Conduct reviews and approvals of rent rolls and sales reports
Develop long-term expense plans and recommend capital investments
Review quarterly occupancy reports and approve annual reconciliations and impounds
Lead and promote participation in the company’s volunteer initiatives
Support development efforts by working with city officials to secure project approvals and maintain positive relationships
Lead the strategic planning process for the center, establishing a unified vision and setting priorities for the asset
Address major tenant concerns and follow procedures for late payments, defaults, and inquiries
Participate in forecasting and manage lease administration from proposal to store opening
Ensure timely communication of tenancy changes and manage required documentation
Assist in executing major capital projects in collaboration with operations and development teams
Contribute to the assessment, planning, and execution of property enhancement and development initiatives
Coordinate with Shared Services to resolve accounts payable issues, approve invoices, and ensure proper coding
Ensure compliance with company policies and legal procedures relevant to a publicly held organization
Maintain strong relationships with retailers to enhance sales and performance
Develop annual budgets and monitor monthly financials to control variances
Design and execute targeted marketing programs and support cause branding efforts
Act as a leader within the property team by educating, mentoring, and fostering collaboration at all levels
Support the development of PR strategies and crisis communication plans, and align marketing with revenue goals
Oversee tenant coordination activities and maintain effective communication with internal departments
Prepare and submit reports for ownership on a regular basis
Coordinate with CAPEX Project Managers to implement approved capital improvements
Stay informed about company KPIs and broader industry trends to guide property decisions
Communicate and maintain company standards across the property, ensuring alignment with all key stakeholders
Ensure service contractors meet performance standards and manage property maintenance contracts
Follow the company’s record retention policies and ensure proper documentation for common areas
Create and manage a property-specific energy efficiency program
Work with Leasing, Business Development, and Shared Services to prepare and evaluate property forecasts
Oversee accounts receivable, collaborating with Shared Services on billing and collections, and resolving tenant issues
Develop and implement a site-specific safety plan addressing risk management
Manage financial operations with a focus on leasing, revenue growth, and expense control
Assist leasing efforts by balancing revenue goals with merchandise mix and contributing to planning documents
Lead efforts to maintain and evolve a long-term strategic plan for the center’s growth and appeal
Review and recommend legal actions related to receivables and assist the Legal department with collections
Ensure contractors adhere to company rules and regulations
Maintain strong working relationships with third-party management teams on campus
Supervise operations staff to maintain a safe, welcoming environment and protect physical assets
Conduct tours for potential tenants and build relationships with neighboring property owners
Work with Legal and Operations to manage construction allowance payouts and tenant closeouts
Support the company’s Fixed CAM initiative
Develop and implement the center’s emergency response procedures
What you bring
commercial real estate
college degree
property management
finance
leasing
marketing
Proficiency in commercial real estate, including finance, leasing, marketing, tenant relations, and construction.
A college degree is preferred.
3-5 years of property management experience is preferred.
The employee must be physically capable of performing all core functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform these core functions.
Benefits
Career-development resources
24 paid volunteer hours and employer charitable match
Paid time off, including vacation time, 12 paid holidays and 80 hours of sick time annually
Best-in-class benefits with affordable employee contribution levels
Comprehensive wellness program including Calm Health and ClassPass memberships
401(k) match with immediate vesting
Employee Assistance Program
Remote Fridays
Ability to purchase company stock at a 15% discount
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
company policies and legal procedures relevant to a publicly held organization
specializing in the ownership, management, and development of high-quality retail centers
diverse portfolio of premier shopping destinations strategically located in major metropolitan areas across the United States
creating vibrant shopping experiences, combining well-known retailers with unique entertainment, dining, and lifestyle options
expertise in property development and redevelopment, transforming sites into thriving community hubs
commitment to creating innovative, sustainable spaces, often partnering with national and international brands
standout projects include mixed-use developments integrating retail with residential and office spaces
continues to enhance portfolio through strategic acquisitions and partnerships, ensuring sustained growth and relevance in the evolving retail landscape
Culture + Values
Excellence: people strive for excellence by taking initiative, solving problems, and driving continuous innovation with perseverance.
Relationships: relationships are nurtured internally and externally through respect, collaboration, and open communication.
Optimism: a positive outlook is embraced while embarking on new strategies and overcoming challenges, fostering resilience.
Integrity: people are expected to follow through on commitments, demonstrating humility, honesty, and transparency.
Empowerment: individuals are encouraged to take ownership, make decisions, hold themselves accountable, and challenge the status quo.
Fun: joy and camaraderie are valued within the employee community, with celebrations of successes and the creation of lasting memories.
Environment + Sustainability
2030 Carbon Neutrality
Company Sustainability Goal
Commitment to achieving carbon neutrality for operations and supply chain by 2030.
60% Clean Energy
Energy Procurement Target
Target to generate or procure 60% of energy from clean and renewable sources by 2030.
10% Electricity Reduction
Energy Efficiency Achievement
10% reduction in electricity consumption since 2021, showcasing improved energy efficiency.
54M Gallon Water Reduction
Water Conservation Milestone
Reduction of 54 million gallons of water use since 2021, highlighting water conservation efforts.
Ranked #1 in U.S. Retail for GRESB disclosure (2023) – ninth straight year (now tenth in 2024).
Ranked #23 on EPA Green Power Partnership On‑Site Generation list.
LEED‑Gold and Silver certifications at multiple centers; multiple BREEAM and IREM certifications.
Science‑based carbon reduction: 12% year‑over‑year market‑based emissions drop (2022); 9% location‑based GHG reduction since 2019.
Inclusion & Diversity
Reported creating 'diverse, inclusive and equitable workplaces' but no specific numeric gender statistics publicly disclosed.
LinkedIn and careers page emphasize diversity of thoughts, voices, ideas and people; no data‑driven outcomes available.
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