Accounts Receivable Adjustments

Description

The Accounts Receivable Adjustments Specialist processes branch requests to reconcile transactions in a fast‑paced, centralized accounting services environment that supports community associations throughout North America. This accounting support role requires meeting Associa’s credit requirements.

In this role, the specialist collaborates with branches and customer service to resolve payment issues, reviews account activity, identifies discrepancies, and processes approved adjustments to owner accounts, including NSF, stop‑payment, and closed‑account notices.

• Resolve and correct missing or misapplied payments with branch and customer service teams.
• Review and explain account activity and identify discrepancies.
• Process owner‑account adjustments approved by the Community Association Manager.
• Enter bank notices for NSF, stop payments, and closed accounts.
• Enter reimbursable charges and balance forward for new accounts.
• Generate homeowner communications after activity completion.
• Manage high‑volume workflow, including refunds, fee waivers, and fee charges.
• Upload Excel files and set up ACH data.
• Assess credit on receivables.
• Prioritize tasks and manage time in a critical‑deadline environment.

Requirements

Candidates must have a high school diploma or GED and 0–3 years of related experience, knowledge of US GAAP, credit assessment on receivables, and proficiency with Microsoft Office. Strong communication, conflict‑resolution skills, and the ability to manage high‑volume workflows with attention to detail and teamwork are essential.

• Communicate professionally via email and phone.
• Apply US GAAP accounting principles.
• Maintain proficiency with Microsoft Office (Word, Excel, Outlook).
• Utilize conflict‑resolution techniques.
• Demonstrate professional written and verbal communication.
• Exhibit self‑motivation, proactivity, detail orientation, and teamwork.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance