Assist with internal/External bookings as required with full meeting room accountability including hospitality and additional cleaning as required
Welcome Meet and greet for all visitors and clients
Ensuring clear desk policy is upheld and challenge unescorted visitors
Providing a monthly report of visitors to the FM
Weekly floor walks to assist the AFM
Cover Front of House and Reception services with our client’s office.
Provide/report information on the available facilities, arranging viewings and accompanying clients on tours of the facilities as and when required
Ensuring that all meeting rooms, services, VC, facilities and public areas are set and maintained to the expected standards. Reporting issues as identified to the relevant colleague/raise a ticket on Corrigo
Be aware of room status in client rooms at all times & support internal rooms appropriately, ensuring the room is ready prior to the next booking
Maintain a strong awareness of business activity & communicate all updates with team members
Requirements
team player
customer service
hotel reception
computer literacy
multitask
english proficiency
A strong team player with the ability to multi-task & prioritise work commitments.
Strong customer service skills- a great networker!
Ownership and ability to facilitate room set ups – including moving flexible furniture
Good sense of humour & an approachable personality
Good educational background & a solid command of written & spoken English
Ability to use initiative and remain calm under pressure.
Experience of working within a Corporate or 5* Hotel Reception environment
Professional/confident telephone manner and excellent oral & written communication skills, good computer literacy.