Lobby Ambassador

Description

• Assist with internal/External bookings as required with full meeting room accountability including hospitality and additional cleaning as required
• Welcome Meet and greet for all visitors and clients
• Ensuring clear desk policy is upheld and challenge unescorted visitors
• Providing a monthly report of visitors to the FM
• Weekly floor walks to assist the AFM
• Cover Front of House and Reception services with our client’s office.
• Provide/report information on the available facilities, arranging viewings and accompanying clients on tours of the facilities as and when required
• Ensuring that all meeting rooms, services, VC, facilities and public areas are set and maintained to the expected standards. Reporting issues as identified to the relevant colleague/raise a ticket on Corrigo
• Be aware of room status in client rooms at all times & support internal rooms appropriately, ensuring the room is ready prior to the next booking
• Maintain a strong awareness of business activity & communicate all updates with team members

Requirements

• A strong team player with the ability to multi-task & prioritise work commitments.
• Strong customer service skills- a great networker!
• Ownership and ability to facilitate room set ups – including moving flexible furniture
• Good sense of humour & an approachable personality
• Good educational background & a solid command of written & spoken English
• Ability to use initiative and remain calm under pressure.
• Experience of working within a Corporate or 5* Hotel Reception environment
• Professional/confident telephone manner and excellent oral & written communication skills, good computer literacy.

Benefits

• Flexible approach to departmental requirements.

Training + Development

Interview process

Visa Sponsorship

Security clearance