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UAEN Customer Support Centre Agent | Retail | IKEA Fujairah
Al-Futtaim
Handle customer inquiries via email/social media, resolve issues, manage CRM and logistics.
3d ago
Junior (1-3 years)
Full Time
Dubai, Dubai, United Arab Emirates
Office Full-Time
Company Size
44,000 Employees
Service Specialisms
Retail
Automotive
Financial Services
Real Estate
Construction
Engineering
Design
Property Development
Sector Specialisms
Automotive
Financial Services
Health
Real Estate
Retail
Education
Aftersales & Logistics
Power & Marine
Role
What you would be doing
crm entry
complaint follow-up
customer communication
transport monitoring
action plans
first call
- Ensure all cases are accurately raised in CRM for follow-up and accurate data recording.
- Ensure all customer emails and social media complaints are followed up and resolved within 24 hours of receipt.
- Communicate with all customers in a positive, friendly, and empathetic manner to provide a consistent meeting experience.
- Monitor the transport management system and contact customers when delays are expected or when a callback is requested through the driver's tablet.
- Follow department action plans to ensure an improved customer experience and a consistent approach.
- Work towards achieving first call resolution by finding and offering solutions to customers.
What you bring
2 years
ms office
high school
accuracy
problem solving
communication
- Minimum 2 years of experience in a similar customer service role.
- Proficient user of computer & MS Office applications.
- High School diploma required.
- High level of accuracy in data entry and communication.
- Proactivity in identifying and resolving customer issues.
- Flexibility and punctuality.
- Excellent communication and interpersonal skills, with proficiency in English and preferably Arabic.
- Strong problem-solving skills.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
AED 11.4 bn
Annual Revenue
The company generates billions of dirhams annually, highlighting its significant regional economic impact.
30 Brands
Automotive Portfolio
Showcasing the company's extensive automotive presence across multiple countries in MENA and Asia.
300+ Stores
Retail Network
Highlighting the extensive retail operations that bring global brands to local markets.
- Born in the 1930s as a family venture in Dubai, it evolved into a regional powerhouse across 18 countries.
- It built a portfolio spanning automotive, retail, real estate, finance, health, and education divisions.
- Real estate highlights include Dubai Festival City, mixed-use developments, and logistics hubs.
- Financial services include insurance, broking, and consumer financing across the region.
- Health segment delivers modern clinics and patient-centric care solutions.
- Education arm partners with global institutions, supports Arabic excellence, and collaborates with NASA challenges.
- The narrative includes pioneering projects like hydrogen fuel stations and AI-driven retail innovation.
- Customer obsession: We put the customer at the center of everything we do.
- Integrity: We act with honesty and integrity in everything we do.
- Innovation: We constantly seek new ways to improve and innovate.
- Excellence: We are committed to delivering excellence in all our operations.
- Sustainability: We are focused on creating a better future for all by delivering sustainable solutions.
2050
Net Zero Emissions Target
Commitment to achieving net-zero emissions by a specific year, reflecting long-term sustainability goals.
- Expanding the portfolio of sustainable products and services across industries.
- Improving energy efficiency across operations.
- Minimizing waste and promoting recycling in all facilities.
- Implementing green building initiatives in all new developments.
- Gender Diversity: Increased focus on balancing gender representation in leadership roles.
- Workplace Inclusion: Initiatives aimed at fostering a more inclusive work environment for all employees.
- Employee Resource Groups: Support for various employee-led groups that focus on diverse needs and communities.
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