Dispatcher

Description

The Dispatcher schedules service, ensures compliance with policies, and dispatches calls based on routes and driver locations. End‑of‑day driver check‑ins, route sheet management, and coordination with other departments are performed to maintain accurate data and resolve issues. Interaction with customers, sales, and operations staff, as well as route optimization and troubleshooting, are also key duties.

• Schedule and modify service appointments to meet customer needs.
• Dispatch drivers based on routes and location, ensuring policy compliance.
• Perform end‑of‑day driver check‑ins and verify paperwork.
• Coordinate with other departments to resolve service issues.
• Field incoming customer calls/emails and troubleshoot delivery problems.
• Assist in daily driver staffing decisions for optimal productivity.
• Record and distribute driver information to relevant teams.

Requirements

Candidates must have at least a high school diploma, with 1–2 years of experience in transportation, dispatch, or customer service. Strong communication, multitasking, and customer‑focus skills are required, along with proficiency in MS Outlook, Excel, and Word. Ability to learn the TRUX system, advanced computer skills, and flexibility to work extended hours and occasional weekends are essential.

• Require high school diploma; 1–2 years dispatch or customer service experience.
• Strong communication, multitasking, and customer‑focus skills.
• Proficient in MS Outlook, Excel, Word; ability to learn TRUX system.
• Ability to work extended hours, including occasional weekends.

Benefits

Employees choose GFL for its learning‑focused culture, internal promotion opportunities, and continuous business growth. The company supports community involvement, volunteering, and provides ongoing support and development for its staff. GFL positions itself as offering a career rather than just a job.

Training + Development

Interview process

Visa Sponsorship

Security clearance