Senior Technical Expert

Description

• Communicate directly with internal and external customers related to technical enquiries
• Visit sites when deeper product, system and/or performance analysis is needed
• Be responsible for handling Technical Requests received from internal and external customers.
• Analyse field experience and customer feedback data to improve the products and solutions as well as operation and maintenance of the installation.
• Perform troubleshooting and technical field investigations and screening of field service reporting.
• Make complex analysis with adequate conclusions, recommendations and writing logical understandable reports
• Manage complex technical and operating problems of the customer and internal stakeholders to reach quality with on-time support and to ensure customer satisfaction.
• Participate in customer and/or vendor meetings as a technical expert, when complex technical matters are handled

Requirements

• Degree in Mechanical engineering, Marine Engineering or equivalent.
• Experience in a service support role with propulsion equipment or with other large rotating equipment, especially with Wärtsilä products (field service / engineering).
• Fluent in written and spoken English and the local language of your location (German or Dutch)
• Positive mindset and open to learning new things.
• A true team player with a proactive approach and technical reporting skills who engages and collaborates with others to deliver results.
• You are a strong communicator with good organizational and analytical skills.
• A high level of mechanical and automation experience with Wärtsilä propulsion equipment. Experience with non-Wärtsilä propulsion equipment is a strong plus. The propulsion products consist of a variety of Steerable- and Transverse Thrusters, Controllable Pitch Propellers, Reduction Gears, Electric Pods, Water Jets, reduction gearboxes, rudders and related control systems.
• You are willing to travel occasionally.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance