Communicate directly with internal and external customers related to technical enquiries
Visit sites when deeper product, system and/or performance analysis is needed
Be responsible for handling Technical Requests received from internal and external customers.
Analyse field experience and customer feedback data to improve the products and solutions as well as operation and maintenance of the installation.
Perform troubleshooting and technical field investigations and screening of field service reporting.
Make complex analysis with adequate conclusions, recommendations and writing logical understandable reports
Manage complex technical and operating problems of the customer and internal stakeholders to reach quality with on-time support and to ensure customer satisfaction.
Participate in customer and/or vendor meetings as a technical expert, when complex technical matters are handled
Requirements
mechanical eng
propulsion service
wärtsilä
automation
english
team player
Degree in Mechanical engineering, Marine Engineering or equivalent.
Experience in a service support role with propulsion equipment or with other large rotating equipment, especially with Wärtsilä products (field service / engineering).
Fluent in written and spoken English and the local language of your location (German or Dutch)
Positive mindset and open to learning new things.
A true team player with a proactive approach and technical reporting skills who engages and collaborates with others to deliver results.
You are a strong communicator with good organizational and analytical skills.
A high level of mechanical and automation experience with Wärtsilä propulsion equipment. Experience with non-Wärtsilä propulsion equipment is a strong plus. The propulsion products consist of a variety of Steerable- and Transverse Thrusters, Controllable Pitch Propellers, Reduction Gears, Electric Pods, Water Jets, reduction gearboxes, rudders and related control systems.
You are willing to travel occasionally.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
Information not given or found
Security clearance
voluntary consent for a security check may be required, depending on the applicable country.
Company
Overview
1834
Year Founded
The company was established in 1834, marking the beginning of its legacy in innovation.
80+
Global Presence
The company operates and delivers projects in over 80 countries worldwide.
Specializes in providing lifecycle solutions, from design and manufacturing to maintenance and support.
Works closely with the energy and marine industries to optimize fuel efficiency, reduce emissions, and improve safety.
Develops cutting-edge technologies such as hybrid propulsion and renewable energy integration.
Offers solutions that support sustainable energy transitions, focusing on both conventional and renewable energy sources.
Key projects include the development of smart marine systems, energy optimization solutions, and sustainable power plants.
Stands out for its focus on digitalization, enabling remote monitoring and operational insights to improve performance.
Committed to shaping the future of energy by creating efficient, sustainable, and reliable solutions.
Culture + Values
Sustainability is at the core of everything we do.
Customer-driven innovation.
Passionate people who deliver excellence.
We foster collaboration across boundaries.
Integrity in all our actions.
Environment + Sustainability
2050
Net Zero Emissions Goal
Committed to achieving net zero emissions by this date.
Reduce the carbon footprint of products and operations.
Focus on energy-efficient and environmentally sustainable solutions.
Promote circular economy principles.
Inclusion & Diversity
25% women by 2025
Gender Diversity Goal
The company targets gender diversity in leadership positions.
Has set a strategic goal to increase gender diversity in leadership positions.
Tracks progress through annual reports and employee surveys.
Global workforce includes a diverse mix of nationalities and backgrounds.