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IT Command Center Technician
American Electric Power
Perform intermediate level installation, maintenance and repair of various Telecommunications and IT related equipment using accepted practices and procedures. Provide support for technical inquiries via phone, email, alerting systems, and messaging applications.
23d ago
$25.23 - $37.04
Junior (1-3 years), Intermediate (4-7 years)
Full Time
New Albany, OH
Onsite
Company Size
17,000 Employees
Service Specialisms
Electric power generation
Electric transmission
Electric distribution
Site selection
Economic development
Grid reliability
Transmission upgrades
Infrastructure investment
Sector Specialisms
Energy
Infrastructure
Commercial
Residential
Renewable Energy
Solar
Wind
Grid Solutions
Role
What you would be doing
visitor management
mainframe monitoring
alarm investigation
database maintenance
tech troubleshooting
server troubleshooting
- Communications of PJM Weather Alerts
- Visitor management to include escorting duties at the Data Centers
- Coordinates restoration of service through Major/Significant incident processes to include contacting participants, hosting calls, and insuring documentation collection.
- Investigation of call home alarms from equipment
- Monitoring of Building Maintenance Systems
- Demonstrate and apply basic to intermediate level technical literacy, knowledge and skills in the major technical disciplines.
- Assist in database and record keeping systems for work and asset tracking. Participate in cross-training of various telecommunications and IT systems.
- Mainframe master console monitoring with periodic mainframe IPLs
- Log or record support tickets and/or cases in ServiceNow or with supporting vendors. For more complex issues, transfer internal customers to second/third-level technicians.
- Work to gain knowledge and understanding of various Telecommunications/IT technologies and business processes.
- Perform basic to intermediate installation, system testing, troubleshooting, and technology issue resolution Produce required documentation.
- Promote Windows Servers to Production
- Provide support for technical inquiries received via phone, email, alerting systems, and messaging applications from supporting technical groups.
- Assess the nature of problems and resolve basic server based and mainframe support issues. Troubleshoot OS software and hardware issues. Perform mainframe troubleshooting and SUBPDS.
- Performs complex tasks and completes assignments with little or no assistance.
- Use existing procedures to solve routine or standard problems.
What you bring
mainframe
server admin
windows os
collaborative
limited supervision
storm mode
- Mainframe experience is a huge plus.
- Adapt to changing work schedules and priorities.
- The ability to pass a 7-year background check for NERC-CIP functions.
- Server Admin skills.
- Must exhibit a positive, collaborative attitude working in a team environment.
- Physical Server Support to include physical server reboots, bios changes, hot swap parts replacements, addition of memory, remote hands, etc.
- Windows OS experience.
- Storm Mode implementations and notifications
- Works under limited supervision with latitude for independent judgment.
- Fully proficient in discipline.
- Application Failover support (Bundle Moves)
- Data Center walkthroughs
- Annual Blackstart support for each data center
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- candidates must be able to pass a 7-year background check for nerc-cip functions.
People also searched
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Company
Overview
- Powers millions across the United States with a vast electric transmission and distribution network.
- Has been a leader in the transformation of the energy sector for over a century.
- Focuses on reliable power generation, cutting-edge energy solutions, and a growing commitment to renewables.
- Operates one of the largest electricity transmission networks in the U.S., delivering energy to homes, businesses, and industries.
- Has a legacy of pioneering innovative technologies and projects to improve grid reliability and energy efficiency.
- Is expanding its footprint in the renewable energy sector, including solar and wind power projects that are helping shape the future of energy.
- Undertakes large-scale projects such as major power plant construction, infrastructure upgrades, and renewable energy installations, supporting both industrial and residential clients.
- Is dedicated to sustainable energy and modernizing grid infrastructure, making it an influential player in the energy transition.
- Safety is a top priority in everything we do, ensuring the well-being of employees, customers, and communities.
- We operate with the highest standards of ethics and transparency in all our work.
- Our primary focus is on meeting and exceeding customer needs to help them achieve success.
- We commit to excellence across all business operations and customer experiences.
- We are dedicated to innovation, leveraging new technologies and ideas to enhance efficiency and solve challenges.
- Collaboration is key to our success, as we work together across teams to achieve common goals.
Net-zero by 2050
Ambitious climate target
The company aims to achieve net-zero carbon emissions by 2050, aligning with global efforts to combat climate change.
60% CO2 reduction
Emissions decrease since 2005
The company has achieved a 60% reduction in CO2 emissions since 2005, demonstrating significant progress in lowering its environmental footprint.
- Committed to reducing greenhouse gas emissions in line with the Paris Agreement.
- Investing in renewable energy, including wind and solar, with plans to expand clean energy generation.
- Transitioning to cleaner energy sources and modernizing infrastructure to support sustainability.
30% of workforce are women
Representation of Women
Women account for 30% of the company's global workforce, reflecting a notable effort toward gender diversity.
38% of workforce are people of color
Representation of People of Color
People of color make up 38% of the company's workforce, highlighting efforts to promote racial diversity.
- Commitment to creating an inclusive culture that values diverse perspectives.
- Goal to increase the representation of women and people of color in leadership roles.
- Ongoing investment in leadership development programs to promote diversity in leadership.
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