Electrical Faults Manager

Description

• Facilitate fault review meetings and oversee the development of repair strategies.
• Support investigations into incidents, conduct root cause analyses, and implement corrective actions.
• Analise fault trends to support long-term network improvement initiatives.
• Provide regular updates to customer service teams during major incidents to ensure clear communication.
• Ensure accurate documentation of fault details, repair actions, asset information, and job closure.
• Conduct regular performance reviews, coaching, and competency assessments to develop team skills.
• Ensure fault repair work adheres to UK health and safety regulations and company safety protocols.
• Monitor KPIs such as response times, restoration times, repeat faults, and safety performance.
• Oversee shift rotas, on-call schedules, and resource availability with the management team to ensure operational readiness.
• Support recruitment, onboarding, and ongoing training initiatives for field staff.
• Lead and coordinate rapid responses to unplanned faults and emergencies across the network.
• Ensure the timely availability of materials, equipment, and emergency stock levels.
• Strive to minimise service disruptions, ensuring fault restoration KPI’s are consistently met.
• Collaborate with the Client, planners, and technical teams to manage reactive issues.
• Foster a safety-conscious culture throughout operational teams.
• Oversee the allocation of resources effectively and the dispatching of field engineers/crews, and prioritise tasks to meet service level expectations.
• Lead safety briefings, toolbox talks, and risk assessments to ensure team awareness and compliance.
• Liaise with regulators, local authorities, landowners, and emergency services as necessary.
• Manage fault response teams, including engineers, technicians, and contractors, ensuring effective performance and teamwork.
• Champion process improvements in fault management, field operations, and reporting to drive efficiency and effectiveness.
• Collaborate with asset management and engineering teams to identify and address recurring fault trends.

Requirements

• Proven experience in electrical fault management, operations management, or emergency response within a UK infrastructure/utility setting.
• Exceptional communication, decision-making, and problem-solving abilities.
• Proven ability to manage the financial and commercial aspects of the contract, including cost control, budget management, and driving profitability. Experience in optimising resource allocation and reducing operational costs while maintaining high service standards.
• Strong knowledge of relevant industry procedures, safety regulations, and compliance standards.
• Demonstrated leadership and team management skills, with the ability to manage high-pressure, time-critical situations.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance