PMO Manager

Description

• Work with cross-functional partners to support customer issues, corporate initiatives, and programs
• Ensure all PMO resources promote strong and consistent communication, facilitate regular status and steering meetings, produce appropriate reports, and maintain project documentation weekly
• Oversee project portfolio key performance indicators including customer satisfaction, time to start, time to implement, project risk health, among others
• Drive and develop project implementation methodology to ensure efficient delivery and value delivered to the customer
• Be part of the Professional Services management team, establish direction for the PMO, and oversee completion of internal initiatives supporting strategic goals & OKRs
• Oversee project staffing, scheduling, forecasting and billing processes for all Professional Services projects
• Attend and contribute to ETQ Leadership team meetings, planning sessions, and training activities
• Coach and mentor project managers ensuring appropriate methodology is applied
• Manage project management team and support their needs and questions on day-to-day basis
• Ensure customer projects achieve business benefits and with high customer satisfaction ratings
• Provide feedback and recommendations to peers and executive management for process or methodology improvements outside of function
• Where appropriate, act as steering committee member on strategic customer projects
• Ensure that customers projects are completed on time, and within budget and scope
• Act as the primary escalation point for internal stakeholders and customers on project-related issues
• Act as a ‘culture bearer’ and advocate for ETQ with its employees and customers

Requirements

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance