Guest Relations Executive

Description

The role is responsible for ensuring a warm welcome, professional experience, and smooth coordination between guests and the sales team, thereby enhancing our brand image and supporting conversions.

The Guest Relations Executive will be the first point of contact for all walk-in clients, channel partners, and site visitors at our real estate project/office.

• Brief visitors on project basics (location highlights, configuration overview, amenities, pricing range, etc.) before handover to sales.
• Understand the purpose of the visit and route guests to the appropriate sales manager or team member.
• Ensure visitor registration, security protocols, and basic formalities are completed.
• Offer refreshments and ensure overall hospitality standards are maintained.
• Send thank-you messages and basic follow-up communication (WhatsApp, email, SMS) as guided by the sales team.
• Capture and update client details (name, contact, source, requirements, budget, visit feedback) in CRM / Excel.
• Coordinate appointments, re-scheduling, and reminders for client meetings and site visits.
• Maintain a pleasant and welcoming reception / site office environment at all times.
• Coordinate and manage site visits / project tours in sync with the sales and operations teams.
• Greet all visitors, prospective buyers, and channel partners in a courteous and professional manner.

Requirements

• Good presentation and grooming standards.
• Proficiency in MS Office (Excel, Word, PowerPoint); familiarity with CRM tools is a plus.
• Excellent communication skills – spoken and written English; knowledge of local language(s) is an advantage.
• Strong interpersonal skills with a friendly and professional demeanor.
• Ability to handle multiple guests, walk-ins, and calls simultaneously.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance