Inside Service Coordinator

haynes equipment company, inc.

Leading company in sustainable technology solutions.

Manages service requests, schedules techs, procures parts, and ensures customer satisfaction.

20 days ago ago

Junior (1-3 years), Intermediate (4-7 years)

Full Time

Oklahoma City, OK

Onsite

Company Size

1500+ globally Employees

Service Specialisms

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Sector Specialisms

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Role

What you would be doing

dispatch processing

parts organization

repair coordination

parts expediting

service requests

customer communication

Communicate proactively with customers, Billing, and internal teams to resolve questions, service issues, or invoicing adjustments.
Process returned dispatches after service visits, follow up with customers to confirm satisfaction, and determine additional needs.
Serve as the first point of contact for customer service requests, documenting needs, clarifying issues, and providing quotes or arranging parts as needed.
Organize and label all service parts with corresponding dispatch forms for scheduling.
Escalate quality or job site concerns to the Field Service Manager for resolution.
Process service requests from internal teams (e.g., Sales), create dispatches, and coordinate schedules with the Service Manager.
Coordinate return dispatches and order/expedite parts when follow-up service is required; reschedule with the Service Manager.
Support technicians and Service Manager in sourcing parts, arranging manufacturer repairs (including RMAs and tracking progress), and maintaining accurate repair timelines.
Verify customer contact details, confirm technician/parts availability, and keep customers updated on scheduling changes or delays.

What you bring

bachelor's

erp

crm

excel

teams

communication

Strong organizational skills with the ability to manage multiple requests at once.
Bachelor’s degree
Experience in ERP and CRM programs.
Proficiency in Microsoft Office Suite; experience with service management systems a plus.
Experience in service coordination, customer support, or administrative/operations preferred.
Proficiency in Microsoft Teams, Outlook, Excel and Adobe.
Excellent communication, problem-solving, and customer service skills.
Ability to collaborate effectively with customers, service technicians, and internal teams

Benefits

Health insurance
Life insurance
Vision insurance
Paid time off
Dental insurance

Training + Development

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Interview process

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Visa Sponsorship

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Security clearance

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