The successful candidate will be responsible for identifying new business opportunities, securing tenders, and fostering long-term partnerships to achieve annual growth targets. A key objective is to position ESP as the utility partner of choice for developers and construction stakeholders.
ESP Utilities is seeking a dynamic and strategic Head of Business Development to join our expanding team. This role will lead the development and execution of ESP’s customer acquisition and retention strategy.
Lead and develop a high-performing business development team. Provide clear direction, coaching, and support to drive both team and individual success.
A meticulous approach to work, ensuring accuracy and quality in all deliverables.
Design and implement a robust strategy to drive customer acquisition and retention across gas, electricity, and water networks.
Engage directly with customers to provide technical insight, support commercial leads, and demonstrate ESP’s value proposition through problem-solving and relationship-building.
Lead the sales planning, forecasting, and budgeting processes. Own the definition and reporting of sales KPIs and OKRs aligned with business strategy.
Cultivate and strengthen relationships with Developers, Independent Connection Providers (ICPs), Consultants, Contractors and Construction partners to maximise quoting and conversion opportunities.
Lead the full tendering lifecycle, ensuring submissions are competitive, compliant, and aligned with business objectives.
Stay ahead of industry trends, competitor activity, and regulatory developments to inform strategic decisions and maintain a competitive edge.
Partner with Operations, Commercial, and Regulatory teams to ensure seamless project delivery and high levels of customer satisfaction.
Define, monitor, and report on key performance indicators related to quoting, conversion rates, wallet share, and customer engagement.
Maintain a comprehensive view of the addressable market and competitive landscape. Provide actionable insights and recommendations to inform strategic planning.
Strong organisational skills with the ability to prioritise tasks, manage multiple projects, and meet deadlines consistently.
Strong critical thinking abilities with a track record of identifying challenges, developing solutions, and delivering value to both customers and the business.
Comfortable working in a fast-paced, evolving environment. Open to new ideas and able to pivot strategies when needed.
Interpersonal & Communication Skills
Adaptability & Resilience
Excellent relationship-building skills with the ability to engage effectively with internal and external stakeholders at all levels.
Proven experience in driving strategic growth and customer acquisition within the utilities or infrastructure sector.
Time Management
Strategic Insight
Demonstrated leadership capabilities, including team motivation, delegation, and leading by example.
Industry Expertise
Attention to Detail
Analytical & Problem-Solving Skills
Benefits