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Esp Utilities Group Ltd

Head of Business Development

Company logo
Esp Utilities Group Ltd
Independent operator of gas, electricity, water and EV‑charging networks in the UK.
Leading ESP's customer acquisition and retention strategy, identifying new business opportunities and fostering long-term partnerships to achieve annual growth targets in the utilities sector.
20d ago
Expert & Leadership (13+ years)
Full Time
Leatherhead, England, United Kingdom
Office Full-Time
Company Size
130 Employees
Service Specialisms
Electricity and Gas Network Services
Water and Wastewater Services
EV Charging Infrastructure
Construction Partner Services
Developer and Landowner Services
District Heating
Sector Specialisms
Residential
Commercial
Industrial
Utilities
Water
Energy
Infrastructure
Role
What you would be doing
business development
customer acquisition
team leadership
tender management
kpi reporting
market analysis

The successful candidate will be responsible for identifying new business opportunities, securing tenders, and fostering long-term partnerships to achieve annual growth targets. A key objective is to position ESP as the utility partner of choice for developers and construction stakeholders.

ESP Utilities is seeking a dynamic and strategic Head of Business Development to join our expanding team. This role will lead the development and execution of ESP’s customer acquisition and retention strategy.

Lead and develop a high-performing business development team. Provide clear direction, coaching, and support to drive both team and individual success.

A meticulous approach to work, ensuring accuracy and quality in all deliverables.

Design and implement a robust strategy to drive customer acquisition and retention across gas, electricity, and water networks.

Engage directly with customers to provide technical insight, support commercial leads, and demonstrate ESP’s value proposition through problem-solving and relationship-building.

Lead the sales planning, forecasting, and budgeting processes. Own the definition and reporting of sales KPIs and OKRs aligned with business strategy.

Cultivate and strengthen relationships with Developers, Independent Connection Providers (ICPs), Consultants, Contractors and Construction partners to maximise quoting and conversion opportunities.

Lead the full tendering lifecycle, ensuring submissions are competitive, compliant, and aligned with business objectives.

Stay ahead of industry trends, competitor activity, and regulatory developments to inform strategic decisions and maintain a competitive edge.

Partner with Operations, Commercial, and Regulatory teams to ensure seamless project delivery and high levels of customer satisfaction.

Define, monitor, and report on key performance indicators related to quoting, conversion rates, wallet share, and customer engagement.

Maintain a comprehensive view of the addressable market and competitive landscape. Provide actionable insights and recommendations to inform strategic planning.

What you bring
organisational skills
problem solving
customer acquisition
team leadership
adaptability
industry expertise

Strong organisational skills with the ability to prioritise tasks, manage multiple projects, and meet deadlines consistently.

Strong critical thinking abilities with a track record of identifying challenges, developing solutions, and delivering value to both customers and the business.

Comfortable working in a fast-paced, evolving environment. Open to new ideas and able to pivot strategies when needed.

Interpersonal & Communication Skills

Adaptability & Resilience

Excellent relationship-building skills with the ability to engage effectively with internal and external stakeholders at all levels.

Proven experience in driving strategic growth and customer acquisition within the utilities or infrastructure sector.

Time Management

Strategic Insight

Demonstrated leadership capabilities, including team motivation, delegation, and leading by example.

Industry Expertise

Attention to Detail

Analytical & Problem-Solving Skills

Benefits
Information not given or found
Training + Development
Information not given or found
Company
Overview
1M Connections
Live Utility Connections
Operates gas, electricity, and water connections across the UK.
250K Order Book
Pending Connections
Additional utility connections currently in production.
350 kW Hubs
EV-Charging Power
Delivers ultra-rapid EV-charging hubs powered by renewables.
  • Founded in 2000, ESP Utilities Group has spent over two decades building vital network links to homes, businesses and communities.
  • Privately backed since 2016 by 3i, the company secures regulated, long-term revenue through adoption and maintenance of utility connections.
  • Specializing in last-mile utility adoption, ESP partners with developers, ICPs and SLPs to take on networks and ensure ongoing upkeep.
  • Their portfolio includes residential estates, commercial sites, new housing developments and large EV-charging hubs.
  • They’ve pioneered EV-charging infrastructure roll-out, installing ultra-rapid hubs delivering up to 350 kW powered entirely by renewables.
  • They’ve recently branched into district heating services under a new business line, ESP Heat.
  • ESP publishes annual and semi-annual financial reports, underpinning a robust, regulated cash-flow model.
Culture + Values
  • With our customers at the heart of our culture, we are committed to developing and delivering the best possible service.
  • We hold ourselves, and those we do business with, to the highest standards of conduct and ethics.
  • Core values: Be Transparent, Be Excellent, Be Ambitious, Be Respectful, Be Collaborative.
  • Strong culture of proactive hazard reporting, regular audits and safety standards (Health & Safety Executive overseen).
  • Regular company meetings and staff feedback forums ensure every voice is heard and drive continuous improvement.
Environment + Sustainability
<2 years
Green Initiative Payback Period
The pilot green initiative in Manchester, featuring a smart panel heat-network, is expected to offer a payback period of less than two years, showcasing efficient and sustainable infrastructure technology.
450,000m
Plastic Tape Saved
The company has saved 450,000 meters of plastic tape by switching to 100% recycled packaging paper and paper tape since 2020, significantly reducing its plastic waste.
65%
Recycled Materials
The company is exploring staff uniforms made from 65% recycled materials, promoting sustainable fashion and reducing environmental impact.
2035
Net-Zero Target
The company aims to achieve net-zero in its operations, property portfolio, and energy consumption by 2035, aligning with global sustainability goals.
  • Externally-verified, Paris-aligned Scope 1 and Scope 2 carbon reduction targets; monitoring since 2018 (GRESB submissions).
  • Certified ToitÅ« Carbon Reduce under ISO 14064 in 2024.
  • Electric-vehicle charging infrastructure rolled out across the UK (residential, bus garages, retail, forecourts).
  • Site vans replaced with electric vehicles in 2021.
  • Adopt sustainable drainage systems (SuDS) to reduce sewer outflows and deliver biodiversity net gain.
  • Use precast plinths, smaller substations, plastic sewer pipes, rationalised chambers, attenuation basins to reduce concrete and COâ‚‚.
  • Implement low-loss transformers and engage in Ofgem-funded projects on LV network reconfiguration and load shifting.
  • LED high-bay lighting with occupancy sensors and electric-forklift charging at warehouse.
Inclusion & Diversity
  • Champion inclusivity and diversity; celebrate diversity via cultural calendar.
  • Employee development and wellbeing driven by core values and feedback forums.
  • Regular staff feedback forums ensure every voice is heard.
  • No published gender‑ratio or related statistics found.
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