HVAC Field Service Manager

Description

• Provide on-the-job training to improve technical skills and service quality.
• Drive the service team to maintain a minimum 75% close rate on all jobs.
• Accompany junior technicians on callbacks to guide troubleshooting and resolution processes.
• Conduct structured, in-person technical training sessions within designated time slots.
• Lead and coordinate weekly service meetings to align team goals, share updates, and address challenges.
• This is a supervisory role that may include overseeing and managing a team or department.
• Monitor technician KPIs to track productivity, efficiency, and sales performance.
• Handle escalated customer concerns promptly and professionally to ensure high satisfaction and retention.

Requirements

• This job may require travel in a personal or company-provided vehicle.
• Requires proficiency in reading, writing, and communicating in English
• While performing the duties of the job, the employee is regularly required to stand, bend, crawl, or kneel in confined spaces. The employee may be required to lift up to 60 pounds, and must be able to climb ladders, enter crawl spaces, stand on roofs, and move up and down stairs safely.
• Ability to work occasional weekends or evenings to help meet operational needs.
• Requires sitting at a desk for long periods of time, performing tasks on a computer, the ability to move within the office to attend meetings, access equipment, or interact with colleagues.
• 2+ years of Microsoft Office (Word, Excel, Outlook) proficiency.
• 2+ years of management or leadership experience in a service environment.
• 2+ years of hands-on HVAC service experience.
• Proven ability to multitask in a fast-paced environment.
• Indoor & Outdoor Environment: This position requires working both indoors and outdoors at retail and other designated locations (farmer's markets, town events). Weather conditions will vary based on the season.
• Customer settings: This position is based in customer settings and will require work in and out of doors, including in attics, basements, small-confined spaces, and rooftops.
• Strong communication skills with the ability to lead and motivate teams.

Benefits

• PTO with accrual schedule
• Health Insurance
• Competitive incentive program in addition to annual salary
• Fast growth opportunities!
• Employee Assistance Program
• Vision Insurance
• Paid holiday schedule
• Company vehicle provided
• 401k Retirement Plan with match
• Dental Insurance
• Paid training
• Fuel card provided

Training + Development

Interview process

Visa Sponsorship

Security clearance