Resident Services Coordinator

Description

• Engages in community activities and effectively represents the community and BLT’s local interests by fostering productive community relationships with our residents
• Processes work orders for the maintenance department and follows up with residents to ensure satisfaction with the work completed
• Assists residents with move-in and move-out procedures
• Prepares incident reports pertaining specifically to resident issues, in compliance with company policies, procedures, and standards
• Reviews resident feedback with upper management team and ensures appropriate corrective action is taken promptly
• Facilitates professional and friendly atmosphere that exceeds resident expectations
• Promptly answers phone calls, requests, and concerns, while responding to all resident inquiries in a professional and timely manner
• Develops, produces, and coordinates resident communications including but not limited to newsletters, surveys, and lease violation notices
• Ensures community and company policies are followed

Requirements

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BLT is seeking an experienced and dynamic Resident Services Coordinator to join our luxury Harbor Point community located in Stamford, CT. The Resident Services Coordinator provides superior customer service, possesses detailed knowledge of company policy and procedures, and performs essential functions as they relate to the maintenance and accessibility of the building.

• 1+ year experience in property management, or coordinating preferred
• Must be highly visible, approachable and possess a passion for excellence
• Ability to set priorities, handle multiple tasks, and meet deadlines
• Strong interpersonal and communication skills
• Self-motivated, trustworthy, and works with limited supervision
• Consistent weekend availability required
• Must demonstrate commitment to deliver outstanding customer service
• Proficient in Microsoft Office
• High school diploma or GED, College education preferred

Benefits

• Life Insurance
• Competitive Pay with Potential for Bonus
• Tuition Reimbursement
• Paid Holidays
• Dental Insurance
• Medical Insurance
• 401k Plan
• 20% Housing Discount at BLT Properties
• Paid Sick Leave
• Vision Plan
• Paid Vacation

Training + Development

Interview process

Visa Sponsorship

Security clearance