Description

In the technology arena, the technician assists residents and staff with Wi‑Fi, tablets, phones, printers, and TVs, sets up and maintains computers, network equipment, and office hardware, and troubleshoots connectivity issues and system updates. They also manage IT inventory, coordinate repairs or upgrades with vendors, and support electronic health record systems and other community software.

On the facilities side, the technician performs routine maintenance and repairs on building systems, equipment, and resident rooms, responds promptly to work orders with safety and resident comfort in mind, and conducts regular inspections of electrical, plumbing, and life‑safety systems. Responsibilities also include assisting with room turnovers, preventative maintenance, seasonal tasks, coordinating outside contractors for specialized repairs, and maintaining accurate logs of activities and inspections.

• Provide day‑to‑day technology support to residents and staff (Wi‑Fi, tablets, phones, printers, TVs)
• Set up, maintain, and troubleshoot computers, network equipment, and office hardware
• Manage IT inventory and coordinate vendor repairs or upgrades
• Support electronic health record systems and community software
• Perform routine building maintenance, repairs, and safety inspections
• Respond quickly to work orders, ensuring resident comfort and safety
• Conduct preventative maintenance, room turnovers, and seasonal tasks
• Coordinate with external contractors for specialized repairs and projects
• Maintain accurate logs of maintenance activities and inspections

Requirements

Our senior living community depends on reliable technology and well‑maintained facilities to ensure residents feel safe, supported, and at home. The IT/Maintenance Technician plays a dual role, providing day‑to‑day tech support for staff and residents while also performing essential building maintenance. This position is ideal for someone who enjoys problem‑solving, working with people, and contributing to a warm, service‑oriented environment.

Qualified candidates hold a high school diploma or equivalent, preferably with technical or vocational training, and have at least two years of experience in IT support, building maintenance, or a related field. They demonstrate a strong customer‑service mindset, especially when assisting older adults, possess working knowledge of Windows, basic networking, and common devices, and can lift, carry, climb, and perform physical maintenance tasks. Strong communication skills and a calm, patient demeanor are essential.

Preferred experience includes work in senior living, healthcare, hospitality, or property management, as well as certifications such as CompTIA A+, Network+, or maintenance‑related credentials. Familiarity with nurse call systems, access control, building automation, and safety regulations in senior living is a plus.

• Meet qualifications: high school diploma, 2+ years IT or maintenance experience, strong customer service, Windows and networking knowledge, physical ability to perform maintenance tasks
• Hold or pursue certifications such as CompTIA A+, Network+, or maintenance credentials (preferred)

Benefits

The organization offers scholarships and educational assistance, extraordinary reward points, comprehensive health and wellness benefits, employee‑led committees, a confidential employee assistance program, paid training, paid time off, paid holidays, and a full suite of medical, dental, vision, life, disability, and 401(k) plans. Employees also benefit from Daily Pay, which allows flexible access to earned wages.

• Receive scholarships, educational assistance, reward points, comprehensive health benefits, paid training, PTO, holidays, and 401(k) retirement plan
• Access flexible pay options through Daily Pay

Training + Development

Interview process

Visa Sponsorship

Security clearance