Manager, Business Process Optimization - Property Management

Description

• Partner with cross-functional teams to ensure systems effectively support both field operations and customer engagement.
• Lead the implementation of new technology solutions that streamline operations and enhance the resident experience.
• Ensure system integrity, functionality, and alignment with business objectives.
• Oversee CRM platforms and related property management tools,.
• Work with FP&A and BI team on reporting and dashboards for key revenue KPIs, including occupancy forecasts, leasing and renewal goals, retention, application-to-collection metrics, and balanced scorecards.
• Provide clear, actionable insights and recommendations that support revenue growth and operational efficiency.
• Identify opportunities to automate and simplify workflows across leasing, renewals, and resident communications.
• Continuously evaluate and refine processes to improve speed, accuracy, and scalability.

Requirements

• Post-secondary degree in Business Administration, Information Systems, Data Analytics, or a related field.
• Experience working in property management, real estate, SaaS, or another high-volume, service-driven environment is an asset.
• Demonstrated experience implementing or optimizing CRM platforms, preferably within a multi-site, customer-focused environment.
• Additional training or certification in CRM systems, project management, data analytics, or process improvement (e.g., Salesforce, HubSpot, Lean Six Sigma, PMP) is considered an asset.
• Proven track record in process automation, workflow optimization, and continuous improvement initiatives.
• Experience partnering with cross-functional teams such as Operations, Leasing, Finance, and Customer Experience.
• 5+ years of experience in CRM management, business systems operations, revenue operations, or a related technical/analytical role.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance