Customer Service Representative

Description

You will work closely with account managers to provide professional support to customers, acting as the day-to-day contact for orders, active sales, promotions, and samples. Your goal is to ensure every customer has a positive experience by responding quickly and accurately to their needs.

• Manage B2C and B2B order processes, including arranging delivery and collection dates.
• Advise customers on potential delays and provide accurate delivery information.
• Process and validate customer orders, ensuring accuracy and timely acknowledgment within 24 hours.
• Collaborate with planning teams to ensure order intake aligns with production capacity.
• Provide weekly reports and administrative support to customers.
• Support service level improvements and systems development.
• Handle inbound calls and manage email queries from customers and end users.

Requirements

Do you have strong organisational skills and thrive in fast-paced, high-volume environments?

Work authorisation: United Kingdom (required)

• Minimum 3 years’ experience in call handling and order processing within a customer service environment.
• Ability to resolve queries professionally and efficiently.
• Customer service experience within a manufacturing organisation.
• Call handling: 2 years (required)
• Call Handling Complaint management : 2 years (required)
• Highly computer literate with experience using Microsoft software and ERP systems.
• Proven experience in high-volume call handling.
• Strong planning and organisational abilities.
• Excellent communication skills, both verbal and written.
• Administration/order processing : 2 years (required)
• Knowledge of SAP, EPICOR
• Strong data entry and administration skills.
• IT literate with excellent Microsoft Excel skills (including advanced functions).

Benefits

• Life insurance
• Employee discount
• Company enhanced pension
• Health & wellbeing programme
• Free parking
• On-site parking
• Additional leave

Training + Development

Interview process

Visa Sponsorship

Security clearance