Service Coordinator

Description

The Service Coordinator assists with resident move‑in and move‑out processes within multi‑family communities, handling extensive customer interaction and scheduling maintenance, vendor, and contractor work. This role ensures service requests and work orders are completed promptly while upholding Liberty Military Housing’s quality and customer‑satisfaction standards.

• Schedule and conduct pre‑move‑in, pre‑move‑out, and final home inspections.
• Order and coordinate vendor services and create related purchase orders.
• Maintain make‑ready boards to track and distribute work accurately.
• Assign and schedule maintenance requests with the maintenance team.
• Communicate move‑out charges and inspection results to residents.
• Generate and close work orders for maintenance and make‑readies.
• Monitor water intrusion issues, issue notices, and follow up with residents.
• Perform resident follow‑ups after services are completed to ensure satisfaction.
• Address customer‑service concerns from Satisfacts surveys.
• Update and maintain system logs such as Keytrak, pest‑control, and vendor records.
• Handle administrative tasks, email communications, and data entry in Yardi, Payscan, and other platforms.
• Distribute resident notices, including 3‑day notices and other maintenance‑related communications.
• Participate in property walks and inspections of grounds, common areas, and community rooms.
• Operate a company or personal vehicle to travel to various work locations.
• Provide flexible availability for weekends, off‑hours, emergencies, and regional travel.
• Participate in a 401(k) plan with company matching contributions.

Requirements

Successful candidates typically have one to two years of residential property‑management or customer‑service experience, familiarity with vendor ordering, and strong computer skills in Microsoft Office and industry software such as Yardi and Payscan. They must demonstrate effective communication, a positive professional demeanor, a valid driver’s license, and the flexibility to work weekends, off‑hours, and emergencies as needed.

• Possess 1–2 years of residential property‑management or customer‑service experience.
• Demonstrate proficiency with Microsoft Office and property‑management software.
• Exhibit strong communication, interpersonal, and multitasking abilities.
• Maintain a positive, professional demeanor in all interactions.
• Hold a valid driver’s license and able to operate a vehicle or electric cart.
• Knowledge of OSHA regulations and compliance standards.

Benefits

Liberty Military Housing exists to serve military families by providing comfortable, well‑maintained homes across the United States. Our team blends property‑management expertise with military experience, fostering a proactive, solution‑oriented mindset and deep empathy for residents. We prioritize personal and professional growth, offering more than 150 hours of development annually, and we cultivate a culture built on camaraderie, collaboration, and respect for diverse perspectives.

Liberty Military Housing supports its employees with a comprehensive benefits package, including medical, dental, and vision insurance after 30 days, life and AD&D coverage, a 401(k) plan with company match, and an employee stock‑ownership plan. Additional perks include an incentive bonus program, paid holidays, sick leave, vacation time, and an hourly wage ranging from $24 to $27.

• Receive medical/dental/vision insurance after 30 days of full‑time employment.
• Eligible for life and AD&D insurance coverage.
• Benefit from an employee stock‑ownership plan and incentive bonus program.
• Enjoy 10 paid holidays, 40 hours of sick leave, and 80 hours of vacation annually.
• Earn an hourly wage of $24–$27.

Training + Development

Interview process

Visa Sponsorship

Security clearance