Community Director

Description

• Reports on the progress of all assigned projects. Act as liaison between on-site management and residents / military partner and communicate effectively with management when problems or changes occur.
• Monitors internal and external market forces and develops strategies to maintain a highly competitive product to maximize occupancy. Conducts monthly market surveys and provides trend report information.
• Holds residents responsible for community expectations as described in the community handbook.
• Provides customer service to residents resolving any issues that may occur and ensuring maintenance completes service requests in a timely manner.
• Oversees Accounts Payable, Accounts Receivable, and general bookkeeping.
• Maintains records of all aspects of management activity on a daily, weekly, and monthly basis. Generate various reports as required.
• Oversees maintenance operations to ensure compliance with HMC standard performance requirements.
• Practices proper safety techniques in accordance with Company, property and departmental policies, procedures, and standards.
• Assumes accountability for the financial performance and operations within the approved budget of the property. The focus is maximizing cash flow after debt service. Operate within budget and purchasing guidelines.
• Community Directors are in-command, responsible for all phases of the community’s operations.
• Analyzes operations and initiates change to improve the community’s performance. Identify and implement opportunities to increase revenue to enhance the asset’s value.
• Obtains bids and manages capital improvement projects per company guidelines and budget.
• Serves as Hunt’s primary liaison with the Government and maintains an open line of communication with the local and other Government entities as necessary.
• Fosters an environment of proactive and on-going marketing and advertising efforts to increase the visibility and profitability of the community. Maintains an in-depth, ongoing knowledge of the local market and economic trends and implements marketing plans accordingly.
• Performs physical inspections of all aspects of the property including but not limited to amenity spaces and all common areas and verify condition of vacant homes meet established standards for safety, cleanliness, and general appearance and appeal.
• Manages the daily operations of HMC multi-family military housing property and may also include compliance with government transaction documents.
• Coordinates with maintenance and make-ready staff to ensure change of occupancy maintenance meets HMC standards after move-out.
• Guides a team in achieving income and occupancy goals by offering superior sales skills, customer service and relationship management.
• Performs all tasks typically associated with managing staff such as, recruit, hire, train, coach, evaluate and discipline up to and including termination of direct reports.
• Establishes and maintains renewal programs as required.
• Oversees risk management and emergency procedures to ensure the safety of all persons and property.

Requirements

• Strong verbal and written communication skills.
• Five years previous property leasing experience or applicable skills.
• Requires a reliable, self-motivated, team player who pays close attention to detail, demonstrates strong communication, client management and business literacy skills.
• DL NUMBER - Driver's License, Valid and in State Required
• or operational management preferably within the property management industry Required
• Bachelor's Degree Bachelor’s Degree in Business Administration, Marketing, Property Management Preferred
• two years previous experience managing others. Required
• or other related discipline Preferred
• five years previous property leasing experience or applicable skills. Required
• Demonstrates discretion and ability to maintain a professional attitude and appearance.
• Ability to work effectively with employees at all levels of the organization as well as working with the military community and the military command.
• This position requires driving for the Company using either 1) a Company vehicle, at any frequency from Rarely to Constantly; or, 2) a Personal or Rental vehicle to conduct Company business more than 50% of the time to perform work duties.
• Previous experience with YARDI is preferred.
• CPO, Certified Professional of Occupancy Preferred
• ARM, Accredited Residential Management Preferred
• CAM, Certified Apartment Manager Preferred
• minimum three to five years' experience in a strategic planning, financial analysis, business development role Required
• Two years previous experience managing others.
• Strong computer skills with MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Certified Professional of Occupancy (CPO) certification or Accredited Residential Management (ARM) certification highly preferred. Certified Apartment Manager (CAM) preferred.

Benefits

• Every day is an opportunity to be an innovative thinker, strategic planner, and an excellent coach, rallying a team to achieve its highest potential in-order to accomplish the community’s financial, operating, and resident services goals.

Training + Development

Interview process

Visa Sponsorship

Security clearance