Practice Operations & Delivery Leader

Description

• Identify potential problems and points of friction within the project life cycle in partnership with Practice Leadership and find solutions to maximize efficiency and profitability.
• Review documentation and contracts for compliance with company standards, escalating issues as needed.
• Support project or account contract performance, understanding the scope, budget, and quality agreed to by the Client.
• Effectively communicate with Leadership & Teammates about shifting priorities and projects.
• Work with Leaders and Project Managers, along with legal counsel, to review and negotiate contracts, Letters of Agreements, AIA Agreements, etc., to mitigate risk in scope and contractual terms.
• Provide consistent and constructive feedback to the team and provide teammates with opportunities to achieve professional goals in partnership with HR.
• Monitor and ensure Project & Plan data quality.
• Identify and mentor internal employees within the practice to strategize internal employee movement during succession planning process.
• Foster relationships both internal and external, engaging effectively to collaborate and achieve business performance goals.
• Manage resource balancing of talent across the Practice and company-wide, identifying opportunities for resource sharing across Practices.
• Maintain and/or develop key account relationships and/or client relationships as necessary as part of the Leadership team.
• Assess and analyze project performance with Leaders to optimize business and meet goals.
• Coordinate different teams to foster exchange of ideas and provide cross-team learning opportunities.
• Lead the Practice internally in partnership with Practice Leadership, leveraging and evolving the capabilities of the firm while working with other leadership.
• Support and inform continuous improvement enhancements.
• Partner with Segment Leaders and Project Managers to provide superior working knowledge of KPIs on all projects and their impact on the overall operations of the practice, including effective multiplier, gross margin, profitability, realization, accounts receivable.
• Develop and execute succession planning, including the transition of important client relationships in partnership with HR.

Requirements

• Experience in leading & managing people and teams including motivation, empowerment, organization, innovation, integrity, decision making, and delegation.
• 10+ years relevant industry experience preferred, or equivalent education and experience.
• Proven track record of managing teams with financial success (consistently hitting KPIs, meeting revenue targets, etc.).
• Strong interpersonal skills; ability to work in teams
• Ability to meet tight deadlines and be flexible to changing workflow and demands
• An advanced degree in business or finance.
• Strong verbal and written communication skills
• Extensive experience working with legal on contracts and contract negotiations.
• Exceptional organizational and follow-through skills
• Working knowledge or desire to learn employment laws and regulations
• Excellent time management skills
• Bachelor’s or master’s degree in architecture or interior design from an accredited University.
• Proficiency with Microsoft Office Suite
• Adept adoption and reinforcement of business systems, processes, and tools, including VantagePoint, Tableau, Microsoft Teams, Zoom, etc.
• Financial acumen, including understanding financial performance, analyzing data to derive insights and take necessary actions, and preparing and managing project budgets.
• Must take initiative and be a proactive change agent

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance