Community Manager (A CLASS) - Franklin, TN

Description

• Investigates complaints and resolves conflicts.
• Responsible for administrative tasks such as conducting file audits to ensure compliances and filing taxes.
• Enforces company policies and procedures for compliance documentation regarding new leases and recertification of existing residents.
• Prepares client reporting for review by Asset Director, ensuring all supporting documentation is gathered for regular client meetings.
• Effectively coach the team, guiding and developing to create an inclusive workplace making all feel welcome.
• Review processed applications, background and credit checks ensuring all processes and procedures were followed.
• Ensure compliance of all work-related activities in a fair, ethical and consistent manner.
• Manage budget, accounts, rent collections, and tenant notices; effectively utilize software to ensure accuracy and timeliness of process.
• Inspect property conditions and coordinate maintenance activities, ensuring community and buildings are compliant with local, state, and federal regulations while promoting the captivating curb appeal and amenities.
• Establishes maintenance and team schedules, holding each accountable for performance to include team engagement.
• Apply your financial skills/background to manage the property budget, accounts, and rent collections.
• Secures property and implements safety precautions; responds to emergencies, reporting as required, and completing all documentation.
• Effectively and timely communicate any variance, concerns and positive impact in property operations, taking a solution-driven approach to ensure goals and initiatives are met.
• Greet residents, applicants and all others courteously and respectfully.
• Professionally manage and lead the property team in daily operations of the community, maintaining an engaging and motivating presence.
• Reporting any problems or issues of an escalated nature to the Asset Director.
• Timely respond, address, and resolve residents' questions, concerns, and complaints promptly

Requirements

• 2+ years of multi-family leasing management experience required with multiple years of leasing experience.
• Strong computer skills, including working knowledge of MS Office Suite (Outlook, Teams, Word, Excel) required; also, Property Management Software database experience is preferred.
• Ability to effectively, and professionally help and support the property team members in the daily procedures and processes.
• High School diploma or equivalent required; bachelor’s degree in business or related field preferred.
• Strong administrative and organizational skills with excellence in time management.
• Superb scheduling and prioritizing skills to coordinate work with vendors and contractors for property projects.
• Great customer service with excellent communication skills from relatable experience whether in any aspect of property management positions or hospitality (hotels, restaurants), retail service, etc.
• Bilingual preferred but not required.
• Must have a valid driver's license, current automobile insurance, and reliable transportation.

Benefits

• Medical plans with choices to fit your needs
• Optional life insurance +addl voluntary life
• Dental and Vision insurance options
• Supplemental life insurance with critical health insurance and accident insurance
• Optional short-term disability +options for long-term disability
• Health Savings Account (HSA) with employer contribution
• Vacation program accruing immediately upon hire
• Financial security benefits including 401k Plan with company match
• Sick time when you need it
• Continuous education with development programs and more!
• Paid holidays + floating holidays to celebrate those special times
• Company-sponsored wellness initiatives

Training + Development

Interview process

Visa Sponsorship

Security clearance