Guest Services Representative - Part Time

Description

• Ensure desk areas are organized and guest-ready at all times.
• Deliver high‑quality customer service in guest‑facing environments.
• Work collaboratively with fellow team members and internal departments to ensure seamless service.
• Support daily banking and reconciliation procedures, where applicable.
• Adhere to Oakridge Park’s workplace presentation and uniform guidelines.
• Provide a welcoming and professional presence at Concierge desks and VIP areas.
• Anticipate guest needs and offer thoughtful, personalized assistance.
• Respond to inquiries regarding tenant locations, services, amenities, events, transportation, and local recommendations.
• Will work across Concierge desks, guest services and all Mall areas, and VIP Suite environments.
• Support VIP and special guest engagements with discretion and care.
• Serve as a knowledgeable resource on Oakridge Park’s tenant mix, brand positioning, amenities, and cultural offerings.
• Follow established SOPs for all Concierge services (Lost & Found, Gift Cards, Gift Wrap, VIP Suite bookings, etc.).
• Escalate service concerns, guest issues, or unusual situations to the Supervisor or Manager promptly and professionally.
• Assist in maintaining inventory of gift wrap, packaging materials, and guest amenities.
• Share knowledge to support team success and a high-performance, positive workplace culture.
• Apply problem-solving and adaptability to anticipate and address guest needs.
• Complete shift handovers, daily logs, and required reporting accurately and on time.
• Participate actively in pre-shift huddles, service training modules, and continuous learning.

Requirements

• 1–2 years of experience in hospitality, retail, customer service or guest service environments.
• Comfortable with using POS, radios, computers, booking platforms, or CRM systems (training provided).
• Must be available for varying shifts, including weekends, evenings, and holidays.
• Primarily on-floor role; extended periods of standing and walking required.
• Ability to lift/move up to 25 lbs, occasional stair or site navigation.
• Knowledge of professional service standards and guest engagement practices.
• Uniform will be provided and must be worn to standard.
• Contribute to a smooth, coordinated, and seamless experience across Concierge desks and service touchpoints.
• Use radios, booking systems, and other technology tools efficiently and professionally.
• Multilingual capabilities (particularly Mandarin) are considered an asset.
• Excellent communication and multitasking skills.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance