Customer Experience Specialist

Description

• Comply with company attendance standards
• Inform customers of the status of their orders, advising them of any changes
• Follow up on inquiries for customer issue resolution and product design; process escalations when needed
• Process and support customers' inquiries related to their dedicated market
• Answer calls and handle email inquiries; providing courteous, timely, and effective customer service
• Coordinate effectively with transportation, planning, engineering, and sales.
• Coordinate with different departments to resolve customer's requests in an effective manner

Requirements

• Comfortable user of Microsoft Excel
• Excellent interpersonal and oral/written communication
• 1+ years Customer Service in an office environment
• Experience working in manufacturing or logistics is preferred
• Detail oriented, with the ability to multi-task
• Demonstrated ability to work calmly in a fast-paced team environment

Benefits

• Highly competitive base pay
• Ability to work hybrid: part-time remote and part-time in office
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs

Training + Development

Interview process

Visa Sponsorship

Security clearance