Hospital Admissions Rep - Evening Shift, Full Time Onsite

Description

The Hospital Admissions Representative role at Guidehouse’s MLK Community Hospital involves obtaining and verifying patient demographic and insurance information, assigning accurate medical record and account numbers, and supporting accurate billing and clinical data. The position is full‑time, with shifts from 5 pm to 1:30 am, working every other weekend, rotating holidays, and may be adjusted based on patient census.

Key responsibilities include interviewing patients, gathering complete demographic and financial details from various sources, securing signatures on legal consents and insurance forms, and completing pre‑certifications, referrals, or deposit collections. The representative enters all data into multiple computer systems, documents any incomplete admissions, and updates patient files with authorization numbers.

• Interview patients and collect accurate demographic and insurance information.
• Assign correct medical record and account numbers for billing and clinical use.
• Obtain signatures on legal consents and insurance forms.
• Perform pre‑certifications, referrals, and collect required deposits.
• Enter admission data into multiple computer systems and document incomplete registrations.
• Notify patients, families, and physicians of coverage issues, co‑pays, and deductibles.
• Review physician orders for completeness and obtain ABN for Medicare compliance.
• Provide courteous customer service and refer unresolved issues to supervisors.
• Answer telephone calls using a pre‑established script.
• Maintain compliance with all safety regulations and hospital policies.

Requirements

The role requires a high school diploma or equivalent, 0–1 year of experience in a medical or high‑volume customer‑service environment, and proficiency with data‑entry tools and online insurance platforms. Candidates must hold a current BLS certification from the American Heart Association or obtain it within 90 days, and complete AVADE training within 30 days of hire.

Preferred qualifications include two years of emergency‑department admitting experience, a typing speed of at least 35 words per minute, strong Microsoft Office skills, knowledge of medical terminology, and the ability to communicate effectively with patients, physicians, and staff in a high‑stress environment.

• Hold a high school diploma or equivalent with 0–1 year relevant experience.
• Maintain a current BLS certification or obtain within 90 days of hire.
• Complete AVADE training within 30 days of start date.
• Demonstrate typing speed of at least 35 words per minute (preferred).
• Proficient in Microsoft Office and familiar with medical terminology (preferred).

Benefits

Compensation ranges from $38,000 to $63,000 annually, based on skills, experience, and other factors. Guidehouse offers a comprehensive total‑rewards package that includes medical, dental, vision, and prescription coverage, paid sick time and holidays, 401(k) retirement plan, parental leave, tuition reimbursement, and various professional development and employee assistance programs.

• Salary range: $38,000–$63,000, dependent on experience and qualifications.
• Medical, dental, vision, and prescription insurance benefits.
• Paid sick time, holidays, and parental leave.
• 401(k) retirement plan with employer contributions.
• Tuition reimbursement and professional development opportunities.

Training + Development

Interview process

Visa Sponsorship

Security clearance