Proactively manage customer satisfaction and resolve customer concerns. Regular and systematic customer updates including but not limited to sales/measure to product ordered/received/time to schedule, product service and post installation follow-up. Respond within 24 hours to customer
Responsible and accountable for division capacity, forecasting, revenue and service. Ensuring staffing and training to achieve measure, installation and service requirements and objectives. Accurately forecasting by timely ordering, scheduling, updating system information, warehouse inventory and managing factory expected ship dates. Follow company installation revenue policies to achieve 100% completion, 100% payment, COC received, and customer post-installation communication.
Coach and foster teamwork, accountability, and trust within the operations team. Build positive collaboration among operations, sales and centralized teams. Recognize employee excellence and celebrate goal achievements. Identify underperformers, hold accountability, and implement training as required.
Monitor and manage COGs, inventory, accruals, job costing, all invoicing, and big box store purchases. Within each product, verify cost of labor and material for employees and subcontractors to achieve division profitability expectations.
Monitor and manage our key business reports, dashboards, and key performance indicators including but not limited to Uninstall Reporting, AR, WIP, COGs, Service Reporting, Stage Payments, Cycle Times. Execute and maintain company policies and procedures.
Requirements
ms office
associate degree
construction experience
problem solving
supervision
clean driving
Ability to supervise and train others and create and organize schedules
Associate’s degree in a related field or equivalent experience
2-5 years of relevant experience, preferably in the construction/remodeling industry
Creative and practical problem-solving/critical-thinking skills
Valid DL and clean driving record
Computer software competencies (MS Office 365)
Excellent written and verbal communication skills
Benefits
Robust benefit package- full-time W-2 position, health, dental and disability insurance, flexible spending account, 401K, paid vacation, holidays and much more
Highly competitive pay (Qtrly Bonuses)
Opportunity to grow in a national 60-year-old company who designs, builds, installs & guarantees it!
Company provided truck, tools, gas card & phone allowance
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
40 Years
Industry Expertise
The company has been a trusted partner in home improvement for decades, demonstrating long-term commitment and experience in the industry.
Founded with a vision to transform homes and outdoor spaces into personal retreats.
Offers a wide range of custom solutions from sunrooms to patios and decks.
A leader in residential home improvement, delivering high-quality craftsmanship.
Serves homeowners looking to enhance their living spaces with personalized solutions.
Expertise spans design, construction, and installation of outdoor living structures.
Has a reputation for exceptional customer service, providing end-to-end project management.
Known for its commitment to precision, delivering spaces that blend style and functionality.
Typical projects include custom sunrooms, decks, and patio enclosures.
Focused on residential upgrades, with a particular emphasis on outdoor spaces.
Culture + Values
Building strong, lasting relationships with customers, employees, and the community.
Delivering superior service through quality workmanship, innovation, and integrity.
Fostering a collaborative work environment where employees are empowered to contribute ideas and efforts.
Creating a positive work culture where everyone’s contribution is valued.
Environment + Sustainability
By 2030
Net Zero Goal
The company aims to achieve net zero emissions, marking a significant commitment to combating climate change.
Committed to reducing environmental impact through sustainable practices in daily operations.
Focus on energy-efficient solutions and sustainable materials in product offerings.
Minimizes waste through recycling and optimized production processes.
Inclusion & Diversity
Fosters an inclusive and diverse workplace, focusing on fair opportunities for all employees.
Strives for gender equity with an ongoing commitment to hiring and promoting women in leadership roles.
Has implemented a range of initiatives to increase diversity across departments and leadership levels.