Description

The IT Engineer will provide end-user support and PC network maintenance, including both hardware and software.

• User Training: Provide user training to enhance end-user knowledge and productivity.
• Collaboration: Collaborate with other IT team members to address problems and support the Division Controller and Corporate IT Department as needed.
• Managing L2 and L3 network switches and backup network switch configurations
• Information Security: Apply information security practices based on ISO27001 and understand their impact in the workplace.
• Product Support: Assist with product upgrades and new implementations to ensure smooth transitions and minimal disruptions.
• Data Backup: Administer the data backup program to safeguard critical information.
• Copier Management: Monitor and coordinate aspects related to digital multi-function copy machines.
• Professional Image: Promote the positive and professional image of the IT Department when dealing with other departments, vendors, and customers.
• Documentation: Document all user problems in the company's help desk software, ensuring a comprehensive record of issues.
• Telephony System: Monitor and coordinate all aspects related to the telephone system, including upgrades, changes, and user assistance.
• Equipment Maintenance: Roll out, repair, and return PC equipment while maintaining an accurate computer asset inventory.
• Lease Coordination: Coordinate lease returns of IT equipment and manage related administrative tasks.
• Project Management: Manage upgrade projects as assigned.
• User Support: Assist and support local and remote users in resolving hardware and software-related computer problems for laptops, desktops, and workstations.
• Problem Resolution: Follow problems through to a timely resolution, collaborating with other IT team members.

Requirements

• Developed knowledge of PC repair, configuration, networking, Windows, MS Office, and other current company operating system platforms and applications.
• Preferred Network certification: CCNA(“Certified Cisco Network Administrator).
• Advanced knowledge of PC applications.
• Preferred certifications: A+ certification or MCIPT certification
• Advanced computer skills with emphasis on MS Office 365 products and Teams.
• Strong written and verbal communication skills.
• Ability to use office equipment such as PC, photocopier, fax machine, etc.
• Bachelor's degree in a computer-related field or equivalent education and experience.
• Ability to analyze data.
• Working knowledge of firewall applications.
• Ability to lift and move computer and related equipment as necessary to complete essential job functions.
• Programming Support: Frontend(Vue.js) and backend application(C# REST API), Database(MSSQL) query, and other programming support

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance