Customer Care Coordinator

• Escalate recurring issues to the Customer Care Manager where required.
• Support with defect reporting for social housing where applicable.
• Uphold company processes, policies and high standards of customer care at all times.
• Log, validate and coordinate aftercare enquiries, ensuring timely and effective resolutions.
• Follow up to ensure works have been completed to a high standard and to the customer’s satisfaction.
• Maintain accurate records using CRM systems.
• Process 5–7 month purchaser reports in line with customer journey guidelines.
• Act as the first point of contact for customers via telephone, email and post.
• Schedule and liaise with Customer Care Technicians, subcontractors and suppliers to arrange appointments and works.

• Strong IT skills and experience using CRM software.
• Previous customer service experience within an office environment (house building experience beneficial but not essential).
• GCSE (or equivalent) in English and Maths.
• Highly organised, with excellent time management and the ability to multi-task.
• Confident communicator with strong listening skills and a patient, empathetic manner.

With a supportive, people-focused culture and clear opportunities for development, this role offers an excellent platform for career progression within a growing business.

• Retail and lifestyle discounts
• Company pension
• Employee discounts
• 25 days holiday plus bank holidays (with holiday buy/carry-over options)
• Enhanced family policies
• Life assurance