Collections Operations Manager at Edf (Uk) in Exeter, England, United Kingdom | From GBP56,400 | Kablio

Role

Description

process improvement

system optimization

reporting

escalation management

stakeholder relations

team leadership

Fostering a culture of high performance, customer-centricity and continuous improvement
Identifying and implementing improvements to processes, systems and reporting
Managing customer escalations and disputes, ensuring balanced outcomes
Building and maintaining strong relationships with internal and external stakeholders
Leading four collections teams to deliver cash targets of around £8bn annually

Requirements

team leadership

continuous improvement

stakeholder management

commercial awareness

escalation management

Proven experience leading teams of around 40 FTE, including coaching, performance improvement and ability to motivate, engage and promote wellbeing
Ability to drive continuous improvement through processes, controls, reporting and systems
Strong stakeholder management skills, with experience working across functions such as Finance, Credit Risk and Customer Service
Commercial awareness and ability to make decisions that balance customer outcomes with business goals
Experience managing customer escalations and disputes, including negotiating payment arrangements

Benefits

Information not given or found

Training + Development

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Interview process

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Visa Sponsorship

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Security clearance

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Company

Overview

19 countries

Global Presence

Operations span across multiple countries, contributing to a broad international energy portfolio.

A leading energy provider is committed to driving low-carbon energy solutions across the UK.
Generates a significant portion of the UK’s electricity with a focus on nuclear, wind, and solar power.
Plays a key role in the UK's energy transition, striving to meet growing energy demands sustainably.
Operates major nuclear power plants and offshore wind farms, contributing substantially to renewable energy output.
Diverse portfolio includes electricity generation, supply, and energy services for both residential and business sectors.
Invests in innovative energy storage and smart grid technologies, enhancing energy resilience.

Culture + Values

We are committed to doing the right thing for our customers and for society.
We care about making a positive impact on the world and strive to be a responsible company.
We trust each other and believe in working together to achieve the best results.
We encourage innovation and seek to improve every day.
We take pride in being a diverse and inclusive company, welcoming people from all backgrounds and perspectives.

Environment + Sustainability

Net Zero by 2050

Corporate Sustainability Goal

Committed to achieving a balance between carbon emissions and absorption by 2050.

Leading developer of renewable energy, focusing on wind, solar, and nuclear power.
Aims to decarbonize the UK power sector, reducing carbon emissions.
Investing in energy efficiency programs and solutions for customers.
Supports a sustainable energy future through innovation in green technologies.

Inclusion & Diversity

Fostering an inclusive culture and increasing diversity across all levels.
Has set a target to increase female representation in senior leadership roles.
Aims for gender parity in its workforce, with clear action plans to improve representation of women.
Tracks and reports on the gender pay gap, striving to reduce any disparity.

Articles

Careers at EDF Energy

Our Projects

Sustainability at EDF Energy

Company

Overview

19 countries

Global Presence

Operations span across multiple countries, contributing to a broad international energy portfolio.

A leading energy provider is committed to driving low-carbon energy solutions across the UK.
Generates a significant portion of the UK’s electricity with a focus on nuclear, wind, and solar power.
Plays a key role in the UK's energy transition, striving to meet growing energy demands sustainably.
Operates major nuclear power plants and offshore wind farms, contributing substantially to renewable energy output.
Diverse portfolio includes electricity generation, supply, and energy services for both residential and business sectors.
Invests in innovative energy storage and smart grid technologies, enhancing energy resilience.

Culture + Values

We are committed to doing the right thing for our customers and for society.
We care about making a positive impact on the world and strive to be a responsible company.
We trust each other and believe in working together to achieve the best results.
We encourage innovation and seek to improve every day.
We take pride in being a diverse and inclusive company, welcoming people from all backgrounds and perspectives.

Environment + Sustainability

Net Zero by 2050

Corporate Sustainability Goal

Committed to achieving a balance between carbon emissions and absorption by 2050.

Leading developer of renewable energy, focusing on wind, solar, and nuclear power.
Aims to decarbonize the UK power sector, reducing carbon emissions.
Investing in energy efficiency programs and solutions for customers.
Supports a sustainable energy future through innovation in green technologies.

Inclusion & Diversity

Fostering an inclusive culture and increasing diversity across all levels.
Has set a target to increase female representation in senior leadership roles.
Aims for gender parity in its workforce, with clear action plans to improve representation of women.
Tracks and reports on the gender pay gap, striving to reduce any disparity.

Articles

Careers at EDF Energy

Our Projects

Sustainability at EDF Energy