Resident Services Manager
Friedman Real Estate
Oversee daily ops, maintenance, resident relations, and staff at Lake Castleton Apartments.
16 days ago ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Greater Indianapolis
Onsite
Company Size
550 Employees
Service Specialisms
Property Management
Leasing
Brokerage
Investment Services
Property Development
Construction Services
Project Management
Tenant Representation
Sector Specialisms
Office
Retail
Industrial
Warehouse
Hi-Tech/Flex
Investment
Medical/Specialty
Hotel/Hospitality
Role
What you would be doing
work orders
bid management
maintenance coordination
unit walkthrough
pm software
reporting
- Track and follow up on all outstanding work orders while providing exceptional customer service to tenants
- Gather bids from vendors for multifamily management for projects around the community
- Provide accurate, valid, and complete information pertaining to all service requests from the submittal process through the completion
- Coordinate maintenance and repair work throughout the complex
- Perform walkthroughs of completed units to verify they are market-ready
- Prioritize schedules of maintenance staff, including on-call.
- Utilize property management software system to log and track work order requests.
- Follow up with residents to ensure timely response and resolution of related issues.
- Assist with various reports and data entry
- Determine need and place service calls as required
What you bring
1-2 years
high school
microsoft office
yardi
communication
problem-solving
- Qualified candidates must have a minimum of 1-2 years of experience in property or residential management
- High School Diploma or equivalent education required
- Must be proficient in Microsoft Office programs including Excel, Word, and Outlook
- Experience and/or knowledge in Yardi is highly preferred but not required
- Strong communication and organizational skills
- Candidates should also be well organized and enjoy problem-solving
- Recognition program
- Pet Insurance
- Company paid Long Term Disability after 2 years of service
- Continuing education reimbursement benefits
- Company-paid life insurance along with life insurance buyup
- 401(k) Match
- Training seminars for leadership and professional development
- Friedman Swag
- Blue Cross Blue Shield health insurance plans
- Three-tier PTO plan
- Paid Parental Leave
- Delta Dental
- Referral bonuses for new employees and new business
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
$22B Closed
Total Transaction Value
The company has successfully closed over $22 billion in large-scale real estate transactions, showcasing its significant market presence and expertise.
600 Listings
Active Properties
With 600 active listings, the company consistently manages a robust pipeline of real estate opportunities across various markets.
15M SF
Commercial Space
The company manages over 15 million square feet of commercial space, demonstrating its extensive capabilities in facility management and asset optimization.
10K+ Homes
Apartment Homes
Over 10,000 apartment homes are managed, highlighting the company's strong foothold in the multifamily housing sector.
- Evolved into a fully integrated real estate firm offering end-to-end services from brokerage to long-term operations.
- Operates across 23 states in the Midwest and Southeast with a focus on key sectors including commercial, multifamily, and construction.
- Offers comprehensive in-house services from tenant representation to design, build, and maintenance for seamless project execution.
- Known for expertise in distressed asset turnaround and receivership work, providing solutions for challenging real estate scenarios.
- Delivered 825,000 SF of construction projects in 2024 with recognition for zero-accident safety certification.
- Commitment to excellence in every aspect of business
- Teamwork and collaboration
- Continuous improvement and innovation
- Customer-focused service
- Integrity and accountability in all actions
- Respect for diversity of people, ideas, and perspectives
2050 Goal
Net Zero Carbon Emissions
The company aims to achieve carbon neutrality across its operations and properties by the year 2050.
- Dedicated to sustainable building practices and energy efficiency.
- Focused on reducing energy consumption and implementing green technologies in real estate properties.
- Active in pursuing green certifications such as LEED for its managed properties.
- Committed to creating an inclusive and diverse workplace.
- Focus on ensuring equitable opportunities for all employees.
- Driving initiatives to increase diversity in leadership positions through active recruitment and retention strategies.
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