Field Application Engineer- Energy Systems

In this Field Application Engineer role for utility-scale and residential grade inverters will require a high level of technical product expertise to achieve desired business outcomes. You will be responsible for all technical aspects of the assigned product lines to support product management, sales, and other functional groups to execute the strategy across Delta businesses, partners, and customers.

• Assist engineering design team in commissioning of large-scale PCS solutions and customer test plans.
• Maintain a high degree of technical knowledge: Collaborating with sales team, engineers, and product managers for obtaining accurate information of application usage, system operations, and product management.
• Creation of maintenance and repair procedures for Field Support and Customer Support teams.
• Support sales team to turn customer requirements into engineering specifications for new business opportunities.
• Working closely with HQs and Factory in Asia to follow project status.
• Support for North American service, RMA, and factory initiatives.
• Support legacy product issues and work directly with customers and engineering design team to resolve.
• Maintain expertise across the Delta inverter product lines.
• Performing the desired tests and installation procedures:
• Collect field data and diagnose potential root cause information to present to the hardware design team.
• Continuous improvement efforts on operations and process improvements.

• Quick learner and flexible to adopt company working culture and processes.
• Capacity to identify risks and raise issues to relevant stakeholders.
• Ability to work with customers and internal stakeholders and make sure all deliverables are met.
• Experience with Utility Power 480 to 690 Vac.
• Ability to understand a customer needs and to probe for answers, and then determine a solution and advocate that solution to the customer.
• Bilingual in Mandarin is a plus.
• Strong communication and organizational skills:
• Effective verbal and presentation skills and knowledge of using Microsoft Office products.
• Ability to manage multiple projects and activities at one time.
• Detailed and results oriented with a strong sense of initiative in tackling tasks.
• 2+ year’s professional experience with PCS, BESS, and/or UPS power systems
• Bachelor’s degree in electrical engineering is required, additional education a plus
• Strong commitment to teamwork and the success of others.
• 15% Travel required with overnight stays.
• Able to travel out of state and country.
• Highly motivated self-starter with time management skills.

You will be joining one of the world’s leaders in technology as they grow their presences in North America. This role offers a competitive salary package, comprehensive benefits, and the opportunity to work with a dynamic team in a fast-paced and innovative environment. If you are a self-starter with a passion for technology and a commitment to customer satisfaction, this is the job for you.