Senior Service Coordinator

Description

• Assist the Operations Manager and coordinate and control all aspects of service delivery in a safe and compliant manner, ensuring that we deliver a first class customer experience
• Proactively communicate with customers, providing status updates and maintaining contact with drivers throughout the day
• Driving an engaged workforce with our frontline colleagues and being responsible for supporting drivers, pro-actively acting on issues identified on the rounds
• Upon drivers return to the depot, they will ensure that the debrief process is completed in line with business policy and procedure with any necessary action or updates being reported and escalated as required
• Responsible for day to day management of the service delivery, including the dynamic allocation of work to vehicles/routes

Requirements

• Transport CPC - desirable
• Good communication skills communicating with people of all levels specifically including drivers and frontline employees
• Knowledge of operating other waste management facilities - desirable
• Able to demonstrate a strong understanding of transport compliance and WTD
• Experience operating within a customer centric environment
• Experience working within a similar environment within logistics/transport

Benefits

• Access to our company pension scheme
• 25 days of annual leave
• Eligible for an annual performance bonus
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allow you to reach your full potential

Training + Development

Interview process

Visa Sponsorship

Security clearance