Technical Support Specialist at Brookfield in London, England, United Kingdom | Kablio

Role

Description

desktop support

hardware installation

software deployment

technical training

incident management

documentation

Represent Brookfield Technology Services with professionalism in all interactions.
Assist and provide backup support to other deskside team members as needed.
Deliver basic onboarding technical training and guidance to end users.
Support high-priority and complex technical issues, including escalations.
Participate in the testing and rollout of new desktop technologies and software.
Install, configure, maintain, and troubleshoot hardware, software, peripherals, AV equipment, and network connectivity.
Collaborate across TS teams to resolve complex or escalated issues efficiently.
Ensure all incidents, resolutions, and workarounds are documented in accordance with knowledge management standards.
Provide exceptional deskside and remote support to Brookfield end users.
Own IT supports incidents and requests through to confirmed resolution.

Requirements

active directory

azure ad

servicenow

itil

comptia a+

bachelor's

Systems & Tools: Active Directory, Microsoft Intune, Azure AD
Experience in the financial services industry is preferred; front-office support is a plus
Networking: Remote access (MFA, Zscaler), TCP/IP, WAN
3-6 years of relevant IT support experience
Experience working with third-party service providers and ticketing systems (e.g., ServiceNow)
Operating Systems: Windows 10/11 and macOS
ITIL framework and best practices
Strong customer service and relationship management skills
Strong awareness and commitment to cybersecurity best practices
Professionalism – Maintains composure and integrity in all user interactions.
CompTIA A+ / Network+
Bachelor’s degree in computer science, Information Technology, or related field, or equivalent combination of education, certifications, and experience
Detail-Oriented – Listens carefully, documents thoroughly, and follows up consistently.
Proven ability to install, configure, and support both Windows and Mac environments
Server OS knowledge is an asset

Benefits

ITIL Foundation or Intermediate

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

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Company

Overview

Founded in 1899

Years in Business

Brookfield has been a global leader in alternative asset management for over a century, showcasing its long-standing presence and expertise in the industry.

The company manages a diversified portfolio across real estate, infrastructure, renewable power, and private equity.
Brookfield is known for its strategic investments in large-scale assets that drive long-term value.
Its diverse real estate portfolio spans office towers, residential complexes, retail spaces, and logistics hubs.
Notably, Brookfield has made substantial investments in renewable energy, including wind, solar, and hydroelectric projects.
The firm has built a reputation for its ability to manage complex, large-scale infrastructure projects worldwide.
Brookfield has been instrumental in major developments like the World Financial Center in New York and London's Canary Wharf.
The company is renowned for creating and managing sustainable, high-value assets across key sectors of the global economy.
Brookfield is also focused on growing its presence in emerging markets, capitalizing on growth opportunities in Asia and Latin America.

Culture + Values

We are driven by a deep sense of purpose, a commitment to long-term value creation, and a passion for excellence.
We maintain a high standard of ethical conduct, transparency, and responsibility in all that we do.
We collaborate with people from diverse backgrounds and leverage their skills, perspectives, and experiences to achieve our objectives.
We take a long-term view and act with patience, discipline, and integrity in the pursuit of value for our investors, partners, and communities.
We are committed to fostering a workplace where everyone is empowered to perform at their best and where ideas and opinions are respected.

Environment + Sustainability

2050 target

Net Zero Carbon Emissions

Commitment to achieving net zero carbon emissions across all assets.

100% renewable

Energy Generation Capacity

Achieved 100% renewable energy generation capacity.

$20 billion

Investment in Clean Energy

Invested over $20 billion in clean energy and sustainability-related projects.

Committed to reducing carbon footprint across all assets, including real estate and infrastructure holdings.
Integrated sustainability into its investment process and actively works with portfolio companies to enhance environmental performance.

Inclusion & Diversity

30% Target by 2025

Female Leadership Roles

Aiming to achieve a 30% representation of women in leadership positions by 2025.

30% Globally

Senior Leadership Representation

Currently, women hold 30% of senior leadership roles across global operations.

Established programs to support recruitment and advancement of underrepresented talent across all levels.
Tracks and reports on diversity metrics regularly to ensure accountability.
Invested in training and development initiatives to support career advancement for diverse talent.

Articles

Investor Relations

Brookfield Code of Business Conduct and Ethics

Reddit: Hiring Director, Product Management at Brookfield Properties

Reddit: Vice President, Corporate Communications at Brookfield Asset Management

Role

Description

desktop support

hardware installation

software deployment

technical training

incident management

documentation

Represent Brookfield Technology Services with professionalism in all interactions.
Assist and provide backup support to other deskside team members as needed.
Deliver basic onboarding technical training and guidance to end users.
Support high-priority and complex technical issues, including escalations.
Participate in the testing and rollout of new desktop technologies and software.
Install, configure, maintain, and troubleshoot hardware, software, peripherals, AV equipment, and network connectivity.
Collaborate across TS teams to resolve complex or escalated issues efficiently.
Ensure all incidents, resolutions, and workarounds are documented in accordance with knowledge management standards.
Provide exceptional deskside and remote support to Brookfield end users.
Own IT supports incidents and requests through to confirmed resolution.

Requirements

active directory

azure ad

servicenow

itil

comptia a+

bachelor's

Systems & Tools: Active Directory, Microsoft Intune, Azure AD
Experience in the financial services industry is preferred; front-office support is a plus
Networking: Remote access (MFA, Zscaler), TCP/IP, WAN
3-6 years of relevant IT support experience
Experience working with third-party service providers and ticketing systems (e.g., ServiceNow)
Operating Systems: Windows 10/11 and macOS
ITIL framework and best practices
Strong customer service and relationship management skills
Strong awareness and commitment to cybersecurity best practices
Professionalism – Maintains composure and integrity in all user interactions.
CompTIA A+ / Network+
Bachelor’s degree in computer science, Information Technology, or related field, or equivalent combination of education, certifications, and experience
Detail-Oriented – Listens carefully, documents thoroughly, and follows up consistently.
Proven ability to install, configure, and support both Windows and Mac environments
Server OS knowledge is an asset

Benefits

ITIL Foundation or Intermediate

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

People also searched

Company

Overview

Founded in 1899

Years in Business

Brookfield has been a global leader in alternative asset management for over a century, showcasing its long-standing presence and expertise in the industry.

The company manages a diversified portfolio across real estate, infrastructure, renewable power, and private equity.
Brookfield is known for its strategic investments in large-scale assets that drive long-term value.
Its diverse real estate portfolio spans office towers, residential complexes, retail spaces, and logistics hubs.
Notably, Brookfield has made substantial investments in renewable energy, including wind, solar, and hydroelectric projects.
The firm has built a reputation for its ability to manage complex, large-scale infrastructure projects worldwide.
Brookfield has been instrumental in major developments like the World Financial Center in New York and London's Canary Wharf.
The company is renowned for creating and managing sustainable, high-value assets across key sectors of the global economy.
Brookfield is also focused on growing its presence in emerging markets, capitalizing on growth opportunities in Asia and Latin America.

Culture + Values

We are driven by a deep sense of purpose, a commitment to long-term value creation, and a passion for excellence.
We maintain a high standard of ethical conduct, transparency, and responsibility in all that we do.
We collaborate with people from diverse backgrounds and leverage their skills, perspectives, and experiences to achieve our objectives.
We take a long-term view and act with patience, discipline, and integrity in the pursuit of value for our investors, partners, and communities.
We are committed to fostering a workplace where everyone is empowered to perform at their best and where ideas and opinions are respected.

Environment + Sustainability

2050 target

Net Zero Carbon Emissions

Commitment to achieving net zero carbon emissions across all assets.

100% renewable

Energy Generation Capacity

Achieved 100% renewable energy generation capacity.

$20 billion

Investment in Clean Energy

Invested over $20 billion in clean energy and sustainability-related projects.

Committed to reducing carbon footprint across all assets, including real estate and infrastructure holdings.
Integrated sustainability into its investment process and actively works with portfolio companies to enhance environmental performance.

Inclusion & Diversity

30% Target by 2025

Female Leadership Roles

Aiming to achieve a 30% representation of women in leadership positions by 2025.

30% Globally

Senior Leadership Representation

Currently, women hold 30% of senior leadership roles across global operations.

Established programs to support recruitment and advancement of underrepresented talent across all levels.
Tracks and reports on diversity metrics regularly to ensure accountability.
Invested in training and development initiatives to support career advancement for diverse talent.

Articles

Investor Relations

Brookfield Code of Business Conduct and Ethics

Reddit: Hiring Director, Product Management at Brookfield Properties

Reddit: Vice President, Corporate Communications at Brookfield Asset Management