Description

The role is a 12‑month fixed‑term maternity cover, responsible for owning and managing the product‑complaints system while providing administrative support to the Quality Assurance (QA) department. It serves as a primary liaison for the sales team and ensures effective handling of product quality issues. The position combines technical investigation with routine office duties.

Key duties include maintaining the complaints database, inspecting and testing returned items, generating technical and weekly review reports, and collaborating with the QA team to investigate root causes using methodologies such as 8D. The incumbent also manages timesheets, HR requests, staff holiday bookings, training arrangements, and documentation control for QA inspections, HSE folders, and internal specifications. Meeting minutes, permits for contractors, and internal non‑conformance records are also processed to ensure compliance with health, safety and environmental standards.

• Serve as the primary point of contact for the sales team.
• Manage the complaints database, documenting, investigating, reporting and communicating product complaints.
• Inspect and test returned items in collaboration with the QA team.
• Produce technical reports and weekly complaint review summaries for management.
• Conduct root‑cause investigations of quality issues using 8D or similar methodologies.
• Oversee timesheet processing and HR requests.
• Coordinate general office tasks such as staff holiday bookings, training arrangements and team brief communications.
• Input, review and file QA inspection data and related documentation.
• Update QA documents (e.g., SSW, RA, internal specifications) upon request.
• Populate HSE folders with required information and maintain contractor/engineer work permits.
• Record and circulate meeting minutes and internal product non‑conformance reports.
• Ensure adherence to health, safety and environmental policies, including the Drivers handbook and Substance Misuse Policy.
• Apply knowledge of H&S and environmental regulations to daily activities.

Requirements

Applicants should possess solid knowledge of health and safety and environmental regulations, as well as an understanding of internal and external product specifications. The role requires self‑motivation, independent decision‑making, reliability, trustworthiness, and the ability to communicate effectively at all organisational levels. Familiarity with company policies, including the Drivers handbook and Substance Misuse Policy, is essential.

• Understand internal and external product specifications.
• Demonstrate self‑motivation, independent decision‑making and reliability.
• Communicate effectively at all organisational levels and promote a positive company image.

Benefits

The position offers a contributory pension matched up to 8%, life assurance, enhanced maternity and paternity pay, and a Save‑as‑You‑Earn Sharesave scheme. Additional benefits include a cycle‑to‑work scheme, free flu vouchers, health and wellbeing programs such as on‑site occupational health, physiotherapy and counselling, a staff discount on Genuit Group products, and free on‑site parking. Working hours align with standard office schedules and the role supports a collaborative, safety‑focused environment.

• Participate in a pension scheme matched up to 8% and receive life assurance.
• Benefit from enhanced maternity and paternity pay and a Save‑as‑You‑Earn Sharesave scheme.
• Utilize a cycle‑to‑work scheme, free flu vouchers and on‑site health & wellbeing services (occupational health, physiotherapy, counselling).
• Enjoy a staff discount on all Genuit Group products and free on‑site parking.

Training + Development

Interview process

Visa Sponsorship

Security clearance