Description
ticket management
maintenance scheduling
warranty claims
change orders
inventory control
p&l monitoring
As a Senior Service Account Manager – APAC you will be the primary point of contact for customers operating Energy Vault battery storage systems, overseeing all contractual obligations after project handover, including service tickets, warranty repairs, maintenance planning, billing, vendor support, performance reporting, and overall customer satisfaction. You will also manage and report the P&L status of these contracts, ensuring a positive experience that drives future repeat business.
Your mission is to maintain high customer satisfaction, understand project delivery and long‑term service agreements, address issues promptly, and hold regular update meetings. You will coordinate site activities, drive service tickets to closure, monitor financial performance, identify risks, and collaborate with sales, internal teams, and vendors to support service delivery.
- Ensure customer satisfaction with Energy Vault products and services.
- Create, manage, and drive service tickets to timely closure.
- Hold bi‑weekly service and quarterly operations update meetings with customers and internal stakeholders.
- Coordinate site activities with customers, service support resources, and vendors.
- Monitor and report P&L performance of long‑term service agreements.
- Identify and report project issues that could pose financial risks.
- Support sales with optimal terms for new service opportunities.
- Determine warranty coverage for service issues per contract.
- Create and manage change orders for non‑warranty work.
- Generate purchase requests for materials and vendor services.
- Schedule and manage all planned and unplanned maintenance services.
- Coordinate field service, equipment suppliers, and third‑party providers.
- Ensure timely payment of outstanding customer invoices.
- Oversee accurate internal billing of time worked on projects.
- Manage spare‑part inventories and conduct periodic inspections.
- Communicate lessons learned across internal departments to improve processes.
Requirements
5+ years
energy storage
microsoft office
financial management
project management
problem solving
The ideal candidate brings over five years of account management or service operations experience in the energy, renewable, or storage sector, a solid technical understanding of energy‑storage equipment, and a proven track record managing long‑term service agreements, warranty claims, and billing processes. Strong communication, problem‑solving, organizational, and project‑management skills are essential, along with the ability to work with global customers and travel up to 10% as needed.
- 5+ years in account management, customer service, or service operations within energy, renewable energy, or energy storage.
- Technical understanding of energy‑storage equipment (desired).
- Proven ability to manage long‑term service agreements, warranty claims, maintenance planning, and billing.
- Experience working with global customers and vendors across cultural and regional differences.
- Proficiency with Microsoft Office (Word, Excel, PowerPoint).
- Financial management experience, including P&L oversight and revenue forecasting.
- Familiarity with field service coordination and third‑party provider management.
- Exceptional communication and interpersonal skills for cross‑functional collaboration.
- Problem‑solving mindset with proactive solution implementation.
- Strong organizational and project‑management abilities; prioritize competing demands.
- High attention to detail and commitment to quality service delivery.
- Willingness to travel up to 10% domestically or internationally.
- Ability to thrive in fast‑paced, rapid‑growth environments.
- Restricted Stock Units (RSUs).
Benefits
Energy Vault offers an annual bonus plan, Restricted Stock Units, reimbursement for home office equipment and internet, wellbeing leave, an employee assistance program, access to novated leasing, and the option to purchase additional leave, supporting both professional growth and personal wellbeing.
- We Deliver: Fast, nimble service that goes above and beyond.
- Annual bonus plan.
- Reimbursement for approved home office equipment.
- Home internet and mobile phone allowance up to AUD $85 per month.
- Wellbeing Leave.
- Employee Assistance Program.
- Access to novated leasing.
- Option to purchase additional leave.
Training + Development
Information not given or found
