Service Order Processing Specialist

Description

In this role you will guide service orders from the initial request through completion, ensuring information is accurate, schedules stay on track, and customer commitments are met. You will collaborate closely with sales, technical support, logistics, and finance to keep projects moving and help customers receive the maintenance, upgrades, and support they need. By providing clear, timely communication you will strengthen grid reliability and support modernization of energy systems.

• Manage end‑to‑end intake and processing of service requests (new, renewal, upgrade, cancellation) per SLAs.
• Verify order accuracy, completeness, and compliance with policies and customer agreements.
• Coordinate with sales, technical support, logistics, and finance to resolve discrepancies and secure approvals.
• Maintain accurate, timely records in ERP/CRM systems to support downstream execution.
• Provide clear, timely status updates to customers and internal stakeholders.
• Identify and escalate complex order issues to appropriate teams.
• Generate reports on order activity, backlog, and service performance metrics.
• Support continuous‑improvement initiatives and update processing procedures.
• Ensure compliance with external and internal regulations, procedures, and guidelines.

Requirements

• Eligible to work in the United States for Hitachi Energy.
• High school diploma or equivalent; associate’s degree in business administration, supply chain management, or related field preferred.
• 1–3 years experience in order processing, customer service, or administrative role, preferably in a service‑oriented or manufacturing environment.
• Proficient with ERP/CRM systems (e.g., SAP, Salesforce, Oracle) and Microsoft Office.
• Excellent written and verbal communication; comfortable collaborating with diverse teams.
• Proven ability to manage multiple priorities and resolve issues proactively.

Benefits

Hitachi Energy offers exposure to modern service technologies and the chance to work with skilled professionals across the power industry. Employees benefit from learning platforms, career development programs, attractive health and retirement plans, paid leave and flexible work arrangements. The company promotes a collaborative environment where innovative projects shape the future of energy.

Training + Development

Interview process

Visa Sponsorship

Security clearance