Service Coordinator

Description

Sciens Building Solutions seeks a Service Coordinator responsible for interacting with existing and potential customers to ensure customer satisfaction and a positive company image. The Service Coordinator will perform scheduling of preventative maintenance inspections and emergency calls. This person will field customer calls, analyze issues, evaluate the situation and determine how best to handle.

• Prepare subcontract work order for invoicing, including test reports, deficiencies and quotes.
• Provide accurate information to Accounting to ensure one-day billing processing.
• Coordinate customers’ service requirements with other appropriate departments, as necessary, to ensure effective customer service.
• Dispatch appropriate technician(s) based on skill set required for each site or project.
• Generate and monitor Service department’s internal and external correspondence regarding service technicians. This includes analyzing completed work orders for accuracy, and ensuring they are correct, complete and on time.
• Update and maintain all customer information in all databases, including but not limited to: Service department inspection dates, contract information, new customers/sites and updated customer names and addresses.
• Prepare and process work orders and invoices, when applicable; acquire purchase orders where customer requires.
• Material requisition: prepare and process accurate purchase requisitions for purchasing.
• Display effective communication with customers; promptly follow up on customer inquiries, tracking special needs requests, reports and copies as needed.
• Track and/or quote deficiencies.
• Assist with performing accurate pricing of labor and/or materials as dictated by the contract for that particular customer.
• Complete service contract cancellation form(s) and submit with back up for processing.
• Answer calls from customers. If needed, dispatch the proper technicians to handle any emergencies as required. Follow through to ensure resolution of all situations.
• Generate and maintain schedules on a daily/weekly/monthly intervals. Field trouble calls, PM inspections, vacation schedule, and subcontractor schedule.
• Schedule preventative maintenance inspections and emergency calls. Utilize dispatch board to update and maintain all schedules for on time service while maintaining zero backlogs.

Requirements

• Possess sound decision-making skills and practical judgment priorities.
• Computer literate: Working knowledge of Microsoft Outlook, Excel, Word, and PowerPoint.
• Ability to multi-task and remain calm under pressure.
• Ability to encourage and motivate people with positive attitude.
• Strong organizational skills.
• High school diploma or equivalent.
• Two to five years of experience in customer service.

Benefits

• 401(k) matching.
• Tuition reimbursement.
• Medical, dental, and vision plans with options.
• Paid time off plan and holidays.
• Short term and long-term disability.
• Competitive salary based on qualifications.
• Life insurance.
• Professional career development opportunities.

Training + Development

Interview process

Visa Sponsorship

Security clearance