Bellman / Valet - HOTEL HARTNESS GREENVILLE - Hotel Hartness / Patterson Restaurant & Bar

Description

• Review guest service requests daily with Guest Service Agents and deliver guest request items to their room.
• Accommodate guests by opening doors and assisting with luggage or other heavy items.
• Conduct In Room Orientation for guests, highlighting room features.
• Share Doorman responsibilities with the valet team.
• Comply with all Hotel and HCH uniform, dress code, and appearance standards.
• Comply with all Hotel and HCH time and attendance policies.
• Provide exceptional customer service to guests at all times. Provide friendly, prompt service to collect guests, luggage, and other personal items.
• Communicate all unsafe areas and things needing maintenance attention in a timely manner.
• Greet and welcome guest to the establishment.
• Deliver packages to guest rooms.
• Assist Banquet department as necessary, delivering event packages, flowers, and event guest needs from the driveway to the event space.
• Assist in bringing guest luggage from personal guest vehicles to lobby or appropriate guest room during check in process. Offer assistance to collect guest luggage upon departure. Load all guest belongings in and out of vehicles.
• Answer guests' questions regarding local attractions, hotel amenities and other available services.
• Address each guest using the S.E.A.C. method, with a smile, eye contact, acknowledge their presence in a timely manner with appropriate greeting, and kindly close.
• Maintain continuous communication with Front Office during all shifts to ensure all requests are addressed.
• Complete daily bellman checklists and other assigned tasks.
• Place luggage in Guest Room according to Hotel Hartness standards.
• Act as Hotel Valet. Park cars for hotel guests.
• Attend all scheduled meetings and training sessions.

Requirements

• Ability to use manual dexterity often.
• Ability to remain standing for 8 hours.
• Ability to move quickly based on guest needs.
• Understand and practice all HCH safety and security procedures, including Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, Anti-Harassment Policy, and Violence in the Workplace Policy.
• Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude.
• Ability to operate smoothly and professionally under high stress situations.
• Successful completion of background check and/or DMV check.
• Ability to bend frequently and repetitively during a shift.
• Ability to move up and down stairs frequently.
• Ability to frequently move and lift to 80 lbs.
• 1 year customer service experience required, hotel environment highly preferred.
• Ability to walk the property and grounds frequently with expediency.
• Ability to read, write, understand, and speak English.
• Proven success in handling guest complaints.
• High School diploma or equivalent.
• Ability to frequently communicate and exchange accurate information effectively.
• Must be very skilled with technology and a quick learner. Working knowledge of a Property Management System preferred.
• Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days (i.e. town festivals).

Benefits

• Complimentary Staff Meals Daily
• Tax-free Flex Spending Accounts for Medical Costs and Daycare Costs*
• Competitive Paid Time Off including Vacation, Sick, Holiday Pay, and Personal Birthday*
• Spas, Golf Course, and Activities Discounts at any HCH Property
• Insurance Benefit package including company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness plans*
• Free Life Insurance of $25K from HCH*
• Competitive Wages with Cost of Living Adjustments and Annual Performance/Wage Reviews
• Lodging Discounts at any HCH Property (Employee forty-nine per night, Friends & Family eighty nine per night)
• Employee Assistance Program including 24/7 confidential support and KOFE financial education
• Industry Travel Discounts through Working Advantage (rental cars, event tickets, local activities, etc.)
• Free Parking
• Weekly payroll schedule
• Wellcard membership (up to 60% discounts on prescriptions, gym memberships, and more).*
• Accelerated Career Advancement of professional enrichment, company-sponsored conferences & classes, and our formal Professional Development Program for new managers in training.
• Hospitality Discounts from our partners at the New England Inn & Resort Association and Historic Hotels of America
• Dining Discounts at any HCH Property (50% off food for employee and guests)
• Supportive Culture that is fun and motivating, with open-door policy work environment
• Employee Recognition Program through 'Delight Dollars' appreciation and prizes

Training + Development

Interview process

Visa Sponsorship

Security clearance