Bellman / Valet - HOTEL HARTNESS GREENVILLE - Hotel Hartness / Patterson Restaurant & Bar
Hay Creek Hotels
Specializes in developing and managing upscale independent full‑service inns, hotels and resorts.
Part‑time on‑call bellman/valet providing guest services, luggage handling, and parking.
2 days ago ago
$14
Junior (1-3 years), Entry-level
Full Time
Greenville, SC
Onsite
Company Size
501 Employees
Service Specialisms
Hotel Management
Hospitality Consulting
Operations Management
Property Development
Design
Sector Specialisms
Hotels
Inns
Resorts
Boutique Hotels
Hospitality
Luxury Lodging
Full-Service Accommodations
Role
Description
guest delivery
luggage handling
valet parking
customer service
front office
training sessions
Review guest service requests daily with Guest Service Agents and deliver guest request items to their room.
Accommodate guests by opening doors and assisting with luggage or other heavy items.
Conduct In Room Orientation for guests, highlighting room features.
Share Doorman responsibilities with the valet team.
Comply with all Hotel and HCH uniform, dress code, and appearance standards.
Comply with all Hotel and HCH time and attendance policies.
Provide exceptional customer service to guests at all times. Provide friendly, prompt service to collect guests, luggage, and other personal items.
Communicate all unsafe areas and things needing maintenance attention in a timely manner.
Greet and welcome guest to the establishment.
Deliver packages to guest rooms.
Assist Banquet department as necessary, delivering event packages, flowers, and event guest needs from the driveway to the event space.
Assist in bringing guest luggage from personal guest vehicles to lobby or appropriate guest room during check in process. Offer assistance to collect guest luggage upon departure. Load all guest belongings in and out of vehicles.
Answer guests' questions regarding local attractions, hotel amenities and other available services.
Address each guest using the S.E.A.C. method, with a smile, eye contact, acknowledge their presence in a timely manner with appropriate greeting, and kindly close.
Maintain continuous communication with Front Office during all shifts to ensure all requests are addressed.
Complete daily bellman checklists and other assigned tasks.
Place luggage in Guest Room according to Hotel Hartness standards.
Act as Hotel Valet. Park cars for hotel guests.
Attend all scheduled meetings and training sessions.
Requirements
customer service
high school
property management
tech savvy
flexibility
heavy lifting
Ability to use manual dexterity often.
Ability to remain standing for 8 hours.
Ability to move quickly based on guest needs.
Understand and practice all HCH safety and security procedures, including Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, Anti-Harassment Policy, and Violence in the Workplace Policy.
Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude.
Ability to operate smoothly and professionally under high stress situations.
Successful completion of background check and/or DMV check.
Ability to bend frequently and repetitively during a shift.
Ability to move up and down stairs frequently.
Ability to frequently move and lift to 80 lbs.
1 year customer service experience required, hotel environment highly preferred.
Ability to walk the property and grounds frequently with expediency.
Ability to read, write, understand, and speak English.
Proven success in handling guest complaints.
High School diploma or equivalent.
Ability to frequently communicate and exchange accurate information effectively.
Must be very skilled with technology and a quick learner. Working knowledge of a Property Management System preferred.
Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days (i.e. town festivals).
Benefits
Complimentary Staff Meals Daily
Tax-free Flex Spending Accounts for Medical Costs and Daycare Costs*
Competitive Paid Time Off including Vacation, Sick, Holiday Pay, and Personal Birthday*
Spas, Golf Course, and Activities Discounts at any HCH Property
Insurance Benefit package including company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness plans*
Free Life Insurance of $25K from HCH*
Competitive Wages with Cost of Living Adjustments and Annual Performance/Wage Reviews
Lodging Discounts at any HCH Property (Employee forty-nine per night, Friends & Family eighty nine per night)
Employee Assistance Program including 24/7 confidential support and KOFE financial education
Industry Travel Discounts through Working Advantage (rental cars, event tickets, local activities, etc.)
Free Parking
Weekly payroll schedule
Wellcard membership (up to 60% discounts on prescriptions, gym memberships, and more).*
Accelerated Career Advancement of professional enrichment, company-sponsored conferences & classes, and our formal Professional Development Program for new managers in training.
Hospitality Discounts from our partners at the New England Inn & Resort Association and Historic Hotels of America
Dining Discounts at any HCH Property (50% off food for employee and guests)
Supportive Culture that is fun and motivating, with open-door policy work environment
Employee Recognition Program through 'Delight Dollars' appreciation and prizes
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
successful completion of background check and/or dmv check is required.
Company
Overview
Founded 2005
Year Established
The company was established in 2005, marking its origin in the hospitality industry.
30+ Properties
Managed Locations
The company manages a significant portfolio of upscale independent properties across the United States and Central America.
4 Historic Restorations
Award-Winning
The company is recognized for its expertise in restoring and managing historic properties, including notable examples like the Belvada, Mizpah, and Exeter Inn.
3 Global Headquarters
Strategic Expansion
With headquarters in Denver, New York, and Medellín, the company has expanded to better serve its international assets.
Stewards historic properties like the Mountain View Grand Resort, blending preservation with modern hospitality.
Typical projects include ski‑in/ski‑out mountain lodges, lakefront resorts and restored historic inns.
Expertise lies in full‑service operations: lodging, dining, spa, event spaces and guest experiences.
Joint venture in Central America boosts acquisition and management of boutique hotels in Colombia and beyond.
Culture + Values
Commitment to guest satisfaction
Strong focus on delivering exceptional service
Passion for creating memorable guest experiences
Respect for the individuality of each property
Employee empowerment and teamwork
Building long-term relationships with partners and guests
Environment + Sustainability
By 2050
Net Zero Emissions Target
Objective to achieve net zero carbon emissions, reflecting a commitment to long-term sustainability.
Dedicated to reducing energy consumption and waste
Adopting eco-friendly practices across properties
Investing in sustainable and efficient technologies
Committed to environmental stewardship and conservation
Inclusion & Diversity
Commitment to fostering a diverse and inclusive workplace
Promoting equal opportunity for all employees
Encouraging diverse perspectives in leadership roles
Fostering a respectful and collaborative work environment