Resident Experience Team Member (Days)

Description

• Keep the property looking sharp and running smoothly – you won’t be afraid to litter pick when needed.
• Tackle resident issues head-on and turn frowns upside down with stellar solutions.
• Jump into action for maintenance needs and keep everything running without a hitch.
• Dive into new challenges with a hands-on approach, tackling challenges and processes before they even get a chance to become a problem.
• Assist or lead exceptional onsite events that deliver top-tier service and fantastic reviews.
• Engage with residents, ensuring their voices are heard, listening to feedback and ideas to review service delivery and enhance community events.
• Represent our brand with flair and consistency, making sure every interaction shines.
• Conduct regular property checks to ensure everything is in prime condition and up to our high standards.
• Bring and champion market best practice
• Ensure prompt and effective responses to resident questions, requests, google reviews and feedback.
• Assist with managing and maintaining apartments to ensure a seamless and enjoyable living experience for everyone.
• Speak up with fresh ideas and clever solutions to keep things running smoother than ever.
• Have a solid understanding of health and safety regulations, to keep everyone safe and sound. Safeguard sensitive information with expert discretion, ensuring that every confidential detail stays secure and private.

Requirements

Resident Experience Team Member (Days) at Found

We are looking for a Resident Experience Team Member (Days) to join our friendly and growing team. We are searching for standout team members who have a true passion for delivering exceptional customer service and creating unforgettable living experiences for our residents. The perfect candidate thrives under pressure, fostering a positive and welcoming community atmosphere. They will be there for our residents, handling any communication and supporting with our community events.

We need someone who has passion and experience in delivering exceptional customer service for a range of customers above all else, ideally within the residential sector.

Based at Crown Point (Victoria Riverside): 5-10 min walk from Victoria Station

• Confident and proactive approach
• Up for change and can adapt easily
• The highest level of communication skills with the ability to be able to negotiate with a range of stakeholders including customers and internal teams
• Able to work with autonomy and demonstrate initiative
• Master the art of organization with a knack for handling paperwork, filing and record keeping, turning a mountain of documents into a perfectly ordered masterpiece.

Benefits

5 days a week - Monday-Sunday

• Feel great, do great - we will be offering you different wellness programs designed to support your health, resilience, and growth.
• YAY Day - A dedicated day for strengthening relationships and collaboration through fun group challenges, creative workshops, and team activities, fostering a stronger community.
• 25 days annual leave (+ bank holidays) - increasing with service
• Together, we win - Celebrating team success with shared experiences
• Access to gym membership discounts, cycle2work, health cash plans and more
• Fearless Fund - We empower personal and professional development by offering support for experiences that challenge and inspire you, from attending conferences to pursuing certifications.

Training + Development

Interview process

Visa Sponsorship

Security clearance