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Debt Recovery and Collection Lead
Shell
Manage credit operations, collections & debt recovery for Shell OUs
2d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Chennai, Tamil Nadu, India
Hybrid
Company Size
103,000 Employees
Service Specialisms
Exploration
Production
Refining
Marketing
Trading
Chemicals
Biofuels
Lubricants
Sector Specialisms
Energy
Lubricants
Oil and Gas
Renewable Energy
Natural Gas
Liquefied Natural Gas
Gas to Liquids
Low-carbon Energy Solutions
Role
What you would be doing
debt collections
portfolio management
digital solutions
kpi management
reporting dashboards
internal controls
- Negotiate repayment terms, settlements, and restructuring proposals, in line with credit strategy/DCM/DCG. Collaborate with external legal counsel, collection agencies, and internal legal teams for initiating legal action where necessary.
- Monitor and manage assigned portfolio of overdue accounts, ensuring timely follow-ups and resolution. Maintain sustainable cash flows through efficient collections of recognized bad debt.
- Embed learnings and follow LFI procedure, Ensure compliance with corporate and local policies and procedures, Ensure IO test passed successfully.
- Realize and operationalize a range of digitalization agenda through relevant Credit IPP, as well as external market information, including delivery of off-the-shelf solutions for Debt Recovery process .
- Act as primary FP for internal/external auditors for debt recovery-related matters. Coordinate consolidation of relevant MI for the business to drive data-driven portfolio management.
- Support in developing and implementing debt recovery strategies and operational procedures and Identify early warning signals of potential defaults and suggest preventive measures.
- Lead the PARCO commentary, Open Line item calls and DC review calls , OCC calls at appropriate frequency to manager DS India Credit KPIs. Maintain issue log, Project log, CO-Credit Log, and PE Credit Log to drive operational and strategic discussions
- Liaise with customers through calls, emails, site visits, and formal meetings to recover outstanding dues. Calculate and advise on provisions when debts are considered doubtful in ensuring customers are appropriately reassessed to determine provisions for recovery, in relevant timeframe (as per the DCM) and relevant bad debts are appropriately handled and acted upon.
- Drive people upskilling and future skilling team members. Champion the behaviors expected throughout the team. Lead, develop and evolve relationship other Risk Managers, ensuring sharing best practice and collaboration wherever possible.
- Additionally, this position will be responsible for engaging and managing effective relationships with key stakeholders within Finance Operations, Finance in the Business, OTC and Sales, to ensure that alignment of objectives takes place, delivery of functional plan is achieved, and targets are met.
- Build and develop a culture of Customer Care and develop networks with OTC, as well as Sales organization
- Participate in engagement forums, Lead topic(s) in team/VM huddle. Onboard new joiner’s until Teach Back Sessions and continuous coach and drive motivation of the DCs by active engagement and providing real time feedback to ROMs to promote a culture of continuous people development.
- Provide credit functional insight into all decisions to manage debt recovery portfolio as set out in the DS Credit Manual. Responsible for DS India Credit Debt Recovery policy, Debt Recovery Credit KPIs (Strategic & Management) targets setting, the overall deliveries of these Credit KPIs/IPPs for the supported COBs. Ensure that relevant policies (e.g. DS Credit Manual) are fit for purpose for the supported debt recovery scope.
- Responsible for the efficient and effective management of credit risk on OU level according to Downstream Credit Manual (DCM) and direction from the credit authorities. Efficient and effective management of the accounts receivable by managing collection activities, minimizing overdue debts and negotiate and approve refinancing of overdue debts.
- SMEs to support migration activities by ensuring proper handover and assess staff readiness together with line managers and Backup plan for team and Regular KT sessions .
- Act as primary focal point on Debt Recovery portfolio and strategy matters to all key stakeholders. Responsible for formulating Debt Recovery Strategy for the specified business segments/OUs, underpinned by agreed RDS Credit Integrated Process Plan (IPP). Alignment with credit & finance managers on Credit Strategies via providing full transparency on portfolio performance to optimize bad debt recoverability.
- Prepare recovery status reports and dashboards for highlighting key risks and recovery opportunities. Stay abreast of regulatory frameworks related to debt recovery and ensure full compliance in recovery processes.
- Responsible for establishing and adhering to a strong internal controls environment to ensure the integrity of financial results. Being a control owner for all applicable process step controls on the OU/LoB level and providing assurance that adequate and effective controls are in place to safeguard company assets. Taking full responsibility for the quality of the controls on the OU level and being the first contact person for internal and external auditors, as well as R&A.
- Maintain sustainable cash flows through efficient collections and allocation of incoming payments and responsible for providing authorized approval for release of credit blocked orders and taking credit decisions, according to relevant MOA threshold (if applicable).
What you bring
finance degree
mba
chartered
debt recovery
5 years
hindi
- Ability to analyze, interpret and visualize data to effectively convey insights and inform business decisions.
- Debt Recovery and Debt Management is highly required for this role.
- Bachelor’s in finance, Accounting or related business degree; MBA or Chartered Accountancy a plus.
- Excellent interpersonal, communication (verbal and written), and stakeholder management skills. Must have the professional competence and confidence to work effectively with both internal and external customers.
- Business/Industry/Country Knowledge
- Strong influencing and negotiating skills with ability to make tough decisions and assume accountability for those decisions.
- Motivates, Coaches & Develops
- Hindi Language required
- Strong commercial acumen
- Commercial Mindset
- Ability to work decisions / issues to a satisfactory conclusion while maintaining customer relationships.
- Minimum of 5 years of experience in finance/accounting
- Must be positive, assertive, and self-motivated to achieve results. A strong team player and demonstrated evidence of leadership skills.
- Advanced Financial Knowledge
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
- complete mandatory online assessment via hirevue link sent after application
Information not given or found
Security clearanceInformation not given or found
Company
Overview
284 Billion USD
Annual Revenue (2024)
Generated through integrated operations spanning exploration to retail.
47k Stations
Mobility Retail Presence
Operates over 47,000 stations globally.
54k EV Chargers
EV Infrastructure Expansion
Provides more than 54,000 EV charging points worldwide.
- Evolved from a merger of two companies, becoming a global energy leader.
- Typically involves deep-water oil and gas projects, large-scale LNG, and EV infrastructure.
- Organized into key business units, bridging traditional and emerging energy solutions.
- Blends traditional fuels with renewable energy sources to diversify offerings.
- Strategic pivots include doubling oil and gas production while scaling back some renewables.
- Known for bold moves like sponsoring top sports teams and expanding into new markets.
- We live our core values of honesty, integrity and respect
- Core values of honesty, integrity and respect help create a diverse and inclusive culture
- Approachable leaders: an informal, flat hierarchy where doors to senior management are open
- Teamwork: achieving goals through teamwork across physical, remote and virtual teams
- On‑boarding buddy assigned to each new joiner
- Supportive network helping settle in and build friendships
- Shared purpose and passion: working alongside colleagues who share a commitment to progress
- Personal development: learner mindset, on‑the‑job learning, coaching, mentoring, formal training
- Global‑scale participation: involvement in external engagements, learning and sharing expertise
2050 Net-Zero Target
Net-Zero Emission Goal
Committed to achieving net-zero emissions by 2050.
50% Emission Reduction
Emissions Reduction Target
Aims to cut absolute emissions by 50% by 2030, measured against 2016 levels.
£19.8M Investment
Conservation Funding
Invested £19.8 million in U.S. conservation efforts between 2015 and 2017, with ongoing partnerships like NFWF.
1M tonnes/year
Plastic Waste Utilization
Aim to use 1 million tonnes of plastic waste annually in global chemical plants by 2025.
- Aim to reduce the net carbon intensity of energy products sold by 100% by 2050 (vs 2016)
- Emissions from own operations peaked in 2018; own operations represent <10% of total emissions
- By 2025, aim to use 1 million tonnes/year of plastic waste in global chemical plants
- By 2030, 30% recycled plastic in packaging; packaging to be reusable or recyclable
35% women leadership target by 2025
Gender Representation
Aiming for 35% women in senior leadership roles by 2025 and 40% by 2030.
42% Board women representation
Board Composition
42% of board members and 43% of executive committee members are women as of 2023.
100% HRC CEI score
LGBT+ Inclusion
Recognized as an 'Advocate' by Workplace Pride and achieved a 100% score in the US HRC CEI since 2016.
88% employee engagement
Engagement Rate
employee engagement survey achieved an 88% response rate in 2023, up from 87% in 2022.
- 40% of graduate hires were women in 2023; experienced hires 38% women
- Board had three ethnic-minority members (end-2023); one ethnic-minority Executive Committee member
- Target: 15% ethnic-minority representation in senior management by 2027
- Disability inclusion: aim to make service stations inclusive by 2030; support and adjustments for disabled staff
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