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Product & Propositions Governance Business Partner
British Gas
Support product governance, coordinate committees, ensure compliance and risk oversight.
5d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Windsor, England, United Kingdom
Hybrid
Company Size
20,000 Employees
Service Specialisms
Gas
Electricity
Boiler and Heating
Home Insurance
Plumbing and Drains
Home Electrics
Home Appliance Cover
Solar Panels
Sector Specialisms
Energy
Business Energy
Renewable Electricity
Gas Supply
Electricity Supply
Home Services
Boilers
Energy Efficiency
Role
What you would be doing
mi dashboards
governance records
governance coordination
risk assessment
product governance
process improvement
- Collaborate with the wider Risk and Compliance community and act as a champion for good governance practice.
- Support the day-to-day running of the Product Governance & Oversight framework within CX&C Risk, Conduct & Governance team.
- Contribute to continuous improvement initiatives, bringing fresh ideas to ensure governance, team efficiency and cross functional collaboration.
- Take ownership of ad-hoc tasks and projects that align with team objectives and business strategy.
- Help assess and support in the documenting of fair value, good customer outcomes and risk related matters across the product lifecycle.
- Contribute to the creation of MI and reporting dashboards to inform senior stakeholders.
- Provide flexible support to the wider CX&C Risk, Conduct & Governance Team, stepping in to assist with activities as required and taking ownership for cross-team deliverables and activities.
- Maintain key governance records, logs and trackers to ensure visibility of status and for sound audit tracking purposes.
- Coordinate and control governance activity including scheduling, minute taking, issuing of packs and tracking of actions for the Product, Propositions & Services Committee and other governance forums as required.
- Work closely with Product Managers, Proposition Leads, Partnerships and Change Teams to ensure appropriate governance and compliance input during development, delivery and post implementation phases.
- Support delivery of training and awareness materials across the business on key product governance principles and obligations.
- Partner closely with Commercial and Product Teams to embed governance practices that support business growth and good customer outcomes.
What you bring
fca
consumer duty
risk compliance
stakeholder liaison
organised
collaborative
- Curious and eager to learn, with a collaborative mindset and willingness to support a wide range of governance activities.
- Organised, proactive and detail-focused with excellent coordination and control skills.
- Strong written and verbal communication skills with the confidence to liaise with senior stakeholders.
- Good understanding of FCA regulatory requirements such as Consumer Duty, PROD4 and ICOBS.
- Experience in governance, risk, compliance, or product oversight in a regulated environment (financial services or insurance preferred).
- Able to demonstrate ownership and accountability for tasks with good judgment in escalating issues when required.
- Skilled in managing multiple priorities, diary coordination and document control.
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Interview process
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Company
Overview
1812
Year Established
The company was founded in 1812, marking over two centuries of operation in the energy sector.
- With a strong heritage, the company has consistently innovated energy solutions, from gas to electricity.
- British Gas plays a vital role in the daily lives of millions, providing energy to homes and businesses across the UK.
- In addition to energy supply, British Gas offers a wide range of home services, including heating installation and maintenance.
- They are involved in large-scale projects, providing efficient and sustainable solutions for residential and commercial sectors.
- The company focuses heavily on digital transformation, offering smart home technologies to customers.
- British Gas has been pivotal in the energy sector’s shift towards renewable energy sources, aligning with broader industry trends.
40% Reduction
Carbon Emissions Target
Aiming for a 40% reduction in carbon emissions by 2034 compared to a 2015 baseline.
50% Investment
Green Capital Expenditure
Over 50% of capital expenditure will be allocated to green activities by 2025.
900 MW Portfolio
Solar and Battery Storage
Deploying a 900 MW portfolio of solar and battery storage assets over five years.
8 Million Units
Smart Meters Installed
Already installed 8 million smart meters, with plans for an additional 6 million by 2030.
- Target to become a net‑zero business by 2045
- Joined UN’s Race to Zero with science-based targets validated by the Science Based Targets initiative
- Entire vehicle fleet to be 100% electric by 2030, including thousands of Vauxhall Vivaro‑e vans
- Installed over 8,000 electric vehicle charge points and over 2,300 heat pumps for customers
- Hive smart heating projected to serve 2.5 million customers by 2025
- Helping retrofit 1,500 homes per year in Wales and decarbonise 1,000 UK social homes via partnerships
- Centrica signed a £20 billion gas‑for‑hydrogen swap deal to support UK hydrogen production
40% Women Representation
Gender Diversity Goal
Targeting 40% women in leadership roles by 2025 to promote gender equality.
400 Roles in 2025
Apprenticeship Programme
Over 400 roles created in 2025, with a vision to expand to 3,500 apprentices by 2030.
16% Ethnically Diverse Representation
Diversity Target
Aiming for 16% ethnically diverse representation in leadership roles by 2025.
3,500 Apprentices by 2030
Skilled Workforce Expansion
Long-term commitment to creating 3,500 apprenticeship opportunities by 2030.
- Flatter organisational structure: removed three management layers to improve agility.
- Servant-leadership style exhibited by senior leaders foregoing bonuses during customer hardship periods.
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