Kone
KONE provides innovative elevator and escalator solutions, along with digital services for buildings.
11 hours ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Singapore, Singapore
Field
Company Size
68,000 Employees
Service Specialisms
Sector Specialisms
Description
remote support
connected analytics
device configuration
case logging
knowledge base
kpi monitoring
Technical Help Desk (THD) and site support services for Front Lines are at the core of this role. You will provide remote assistance to maintenance technicians, deliver 24/7 Connected Services analytics, and work with the Operations Center to configure and repair KRM devices. All interactions are recorded in the THD tool, with cases escalated to relevant experts or globally when necessary. You will also generate knowledge‑base articles and quality reports after remote support or site visits.
Daily, you will allocate work together with the THD manager, monitor KPI/SLA adherence, and adjust priorities to meet targets. Safety is a primary responsibility: you must follow KONE’s global safety processes, customer and partner rules, and report or halt any hazardous conditions. You will also conduct COR reviews, identify units for Clinica visits, and proactively propose corrective actions such as trainings or field letters.
- Provide remote technical support to maintenance technicians, diagnosing root causes and corrective solutions.
- Deliver 24/7 Connected Services analytics and support for non‑standard and non‑urgent service needs.
- Assist the 24/7 Operations Center in configuring and repairing KRM devices and connections.
- Log all cases in the THD tool and route them to appropriate experts or escalate globally.
- Create knowledge‑base articles and quality reports after remote support or site visits.
- Identify root causes proactively and recommend corrective actions such as trainings, guidelines, or field letters.
- Conduct COR reviews and identify units for Clinica visits performed by Field Troubleshooters.
- Ensure compliance with KONE safety requirements and customer/partner safety procedures, reporting hazards as needed.
- Allocate daily work with the THD manager, monitor KPI/SLA performance, and adjust priorities to achieve results.
- Support continuous THD development initiatives alongside the THD manager.
Requirements
engineering diploma
it literacy
travel
flexibility
kone
customer service
We are looking for candidates with a diploma in engineering or a related field, strong IT literacy, and a willingness to travel. Knowledge of KONE or similar products, flexibility, and a customer‑service mindset are essential. You should thrive in a dynamic environment and be comfortable working across global safety requirements.
- Hold a diploma in engineering or a related field with strong IT literacy.
- Demonstrate willingness to travel, flexibility, and knowledge of KONE or similar products.
- Exhibit a customer‑service mindset and ability to work within global safety processes.
Benefits
KONE offers clear career progression within a global organization, a competitive total‑reward package, and comprehensive learning and development programs. Employees enjoy a supportive, fun workplace where leaders are open‑minded, and the company champions employee engagement, sustainability, and ethical business practices. We strive to provide a balanced life and the opportunity to achieve both personal and professional goals.
- Benefit from clear career progression, a competitive total‑reward package, and comprehensive learning programs.
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
Founded in 1910
Years of Innovation
The company has a century-long history of pioneering advancements in the lift and escalator industry.
60+ Countries
Global Presence
Operates internationally, combining local expertise with large-scale capabilities in over 60 countries.
- Specializes in the design, manufacturing, installation, and maintenance of elevators and escalators.
- Focuses on making the flow of people in and between buildings smoother, more efficient, and sustainable.
- Known for its innovative solutions like the KONE UltraRope and KONE Destination Control System.
- A key player in both new construction and modernization projects, ensuring safety, energy efficiency, and reliability.
- Typically involved in landmark projects like airports, office towers, shopping centers, and residential complexes.
- Committed to technological advancements, including smart building solutions and predictive maintenance.
Culture + Values
- Customer First: We create value for customers by understanding their needs and exceeding their expectations.
- Caring: We care about the safety and wellbeing of our people and the environment.
- Sustainability: We are committed to improving the efficiency and sustainability of urban life.
- Teamwork: We succeed together by sharing knowledge and working as one.
- Achievement: We strive for excellence and take pride in delivering outstanding results.
Environment + Sustainability
Net Zero by 2035
Carbon Emissions Target
Committed to achieving net-zero carbon emissions by the year 2035, demonstrating a strong focus on climate action.
56% CO2 Reduction
Emissions Decrease
Achieved a 56% reduction in CO2 emissions per unit of added value compared to 2018 levels by 2020, showcasing significant progress in emissions management.
30% Energy Savings
Product Efficiency
Focus on energy efficiency in product design, aiming for new products to achieve an average of 30% energy savings, promoting sustainable consumption.
80% Recyclable
Material Use
Ensures that 80% of materials used in new products are recyclable, supporting circular economy principles and reducing waste.
- Sustainability integrated into product design and lifecycle management.
Inclusion & Diversity
50% Women
Senior Management 2023
Reflects gender diversity in senior leadership roles.
40% Target
Leadership by 2030
Aims to increase women in leadership positions by a specific future date.
- Launched a global employee training program focusing on unconscious bias and inclusive leadership.